Real Results from Real UK Garages
Documented case studies from independent workshops across the UK. Revenue recovered, invoices chased, MOT bookings doubled, Google ratings improved — all with one system.
Single-Bay MOT Station Goes Fully Digital in One Afternoon
Owner-operator running a single-bay MOT station on paper job cards and a whiteboard diary. Migrated to My Garage CRM in one afternoon — every customer record, MOT date and vehicle history live by end of day.
3-Bay Independent Garage: 8% Revenue Recovery in 90 Days
Three technicians, three separate systems. Parts used but never invoiced, MOT reminders sent late, outstanding payments tracked on a spreadsheet. Consolidated to one system.
Mobile Mechanic: Running a Professional Operation from a Van
Solo mobile mechanic managing customer records in a notebook and invoicing from a free template. My Garage CRM replaced every tool — job cards, invoicing, reminders and customer history — accessible from a phone.
Multi-Site Workshop Group: One Dashboard, Three Locations
Three workshops running three different systems with no shared customer data. Consolidated onto My Garage CRM Enterprise — central reporting, shared customer records and group-level KPIs from day one.
Used Car Dealer: Sales and Servicing in One System
Used car dealership with a workshop running sales on one platform and servicing on another. Combined both into My Garage CRM — vehicle prep, PDI inspections, customer handovers and aftersales all connected.
Independent Used Car Dealer: 38% More Units Sold with a Car Sales CRM
One car sales CRM pipeline captured every enquiry and automated follow-up — 38% more units sold with no extra ad spend.
Three-Site Dealer Group: One Car Sales Reporting Dashboard
Three forecourts, three spreadsheets, no group view. One dealership CRM with live car sales reporting found a margin leak in days.
Forecourt Part-Exchange: £61k Freed from Faster Stock Turnover
A vehicle sales management system tracked stock age on every part-exchange, cutting days-to-sell from 63 to 35.
Used Car Trader: £14k Recovered from Units Sold Too Cheap
Cars were going out below true cost because prep spend was never counted against them. Car stock management showed the real margin on every unit before it was priced.
20-Car Forecourt: Prep Costs Finally Land on the Right Vehicle
Tyres, MOTs and valets arrived weeks after purchase and never got recorded against the right car. Now every recon cost is tracked per unit, so the margin on each vehicle is real.
Multi-Site Trader: 150 Cars Across 3 Sites in One Live Stock List
Three sites, three spreadsheets and duplicate adverts. One live stock list with DVLA reg lookup put every vehicle in one place — nothing misplaced, mispriced or double-advertised.
Family Car Dealership: Finance Follow-Up Doubles Conversion
A car dealer CRM automated finance-enquiry follow-up, doubling quote-to-sale conversion from 19% to 40% with the same cars.
5-Bay Yorkshire Garage: £38,400 Extra Revenue from Labour Rate Review
Hourly rate stuck at £68 for 3+ years, owner take eroded to −£0.60 per billable hour, lead technician asking for a pay rise. Cost analysis, single £85 jump, clean 8-week rollout — 96% customer retention and £77k annualised uplift.
£4,200 in Parts Used But Never Invoiced — Found in Week One
Parts pulled from the shelf and fitted to cars but never added to the final invoice. A 4-bay garage discovered £4,200 of unbilled parts in the first week after switching to My Garage CRM's connected job-to-invoice workflow.
Overdue Invoices Cut by 60% with Automated Payment Chasing
Outstanding invoices tracked in a spreadsheet with no automated follow-up. After enabling My Garage CRM's payment reminder sequence, overdue invoices dropped by 60% within the first month.
MOT Reminders Doubled Repeat Bookings in 3 Months
MOT reminders sent manually from a spreadsheet — late, inconsistent, and often missed entirely. Automated SMS and email reminders through My Garage CRM doubled repeat MOT bookings within 90 days.
Win-Back SMS Campaign: £3,000 Recovered from Lapsed Customers
600 customers who hadn't visited in 12+ months identified and targeted with a single SMS campaign. £3,000 in bookings recovered within two weeks — customers who were assumed lost for good.
Ramp Utilisation Up 22% in 8 Weeks
Five bays but two frequently sitting empty due to poor scheduling. My Garage CRM's diary and bay allocation tools increased ramp utilisation by 22% in 8 weeks without adding staff or extending hours.
Technician Hours Tracked: Billed vs Paid Finally Visible
No visibility of technician efficiency — hours paid versus hours billed was a guess. My Garage CRM's time tracking revealed a 31% gap between paid and billed hours, enabling targeted scheduling changes.
4-Bay Surrey Garage: 38% More MOT Bookings with 24/7 Online Booking
Phone-only bookings, 4–6 voicemails every Monday, younger customers bouncing off Google. Activated 24/7 online booking — 38% more MOT bookings, 42% arriving outside 9–5, £21,400 extra revenue in 60 days.
Google Rating from 3.9 to 4.8 Stars in 4 Months
Inconsistent review collection — good work done but customers never asked for feedback. Automated post-job review requests through My Garage CRM lifted the Google rating from 3.9 to 4.8 stars in 4 months.
See What My Garage CRM Can Do for Your Workshop
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