My Garage CRM Reviews

We used spreadsheets and a basic calendar before. My Garage CRM brought everything into one place – MOTs, jobs, invoicing, parts and customer records. We’ve genuinely cut at least 50% of our admin and no longer lose track of jobs or invoices. Staff picked it up in a couple of days.

“Feels like we finally have a proper control room for the whole workshop.”

The MOT reminder system is brilliant. Customers get SMS and email reminders automatically and we now book out our MOT bay two–three weeks in advance. We used TechMan before – this is easier, quicker and our team actually like using it.

“Our MOT bay is rarely quiet now – reminders do the chasing for us.”

Being able to drag jobs between bays and technicians makes managing the day so much simpler. We see exactly who’s free, what’s running over and what’s waiting on parts. Customers get text updates straight from the job card which has reduced inbound “is my car ready yet?” calls.

“We run the day from one screen instead of three different systems.”

We specialise in performance work and diagnostics, so jobs can be complex. My Garage CRM lets us build detailed estimates, attach photos and videos and keep all communication in one place. Customers love the digital inspection reports – it builds real trust.

“The digital inspections alone pay for the system with extra work approved.”

We were very “old school” and nervous about changing. The onboarding team imported our customer data, set up our price books and trained the lads in the workshop. Within a week even the least technical member of staff was creating jobs and invoices confidently.

“If you can use WhatsApp, you can use My Garage CRM. It’s that simple.”

We migrated three sites onto My Garage CRM. All historic customers, vehicles and MOT dates were brought across. The team stayed on calls with us during go‑live week and nothing was too much trouble. Within the first month we could clearly see where each site was making and losing money.

“We finally have proper visibility across all branches in real time.”

Before, we’d hand‑write invoices and then re‑enter everything into Sage at the end of the week. Now invoices are created straight from the job card and pushed into our accounts package in a click. Card and online payments are recorded automatically and our aged debt has dropped dramatically.

“Cash flow is healthier because nothing slips through the net anymore.”

We trialled three different garage systems. My Garage CRM was easily the cleanest interface and had the most complete feature set – proper diary, MOTs, parts, car sales and reporting. Support is UK based and actually answers the phone, which was a big factor for us.

“It feels like it’s been built by people who have worked in real garages.”

The online booking widget on our website took off straight away. Customers now book services and MOTs in the evening on their phones. The system only offers real availability from the diary so we don’t get double‑booked. It’s made us look far more professional.

“About 40% of our bookings now arrive online without a phone call.”

We run a very fast‑paced operation with a lot of walk‑ins. My Garage CRM keeps the front desk, workshop and parts team all on the same page. Job statuses are clear, stock levels are always up to date and service history follows the car rather than bits of paper.

“Front of house is calmer because we can answer any question in seconds.”

Any time we’ve needed help, support has jumped on remote sessions and sorted things quickly. We see new features appear regularly – nothing stands still. The AI assistant is a nice bonus for younger techs who want a second opinion on fault codes.

“It feels like we’re on a platform that’s moving forward, not standing still.”

The inventory module has made a huge difference. We now know exactly what’s on the shelf, what’s on order and what’s been used on each job. Automatic re‑order levels stopped us running out of common service items and highlighted slow‑moving stock we could return.

“Parts profit is up and write‑offs are down – that’s real money saved.”

We sell 80–100 cars a month and prep everything in‑house. The car sales and workshop modules work together so the sales team can see where each vehicle is in prep and when it’ll be ready. Paperwork, handover packs and warranty details are all stored under the vehicle record.

“Sales and workshop finally talk the same language because of the system.”

We moved from a basic invoicing package. My Garage CRM covers the whole journey from booking to invoice. Reporting helped us spot that certain types of jobs weren’t profitable. We’ve sent in a couple of feature suggestions and they’ve already added one of them, which is encouraging.

“Listened to our feedback and actively improving – that’s rare in software.”

We thought these systems were only for big garages, but the starter plan fits us perfectly. We use the diary, MOT reminders, job cards and invoicing every day. The system makes us look bigger and more professional than we are, which customers definitely notice.

“We get big‑garage tools at a price a small garage can justify.”

Before My Garage CRM we were juggling an MOT book, a whiteboard and a diary. Now everything goes straight into the system and reminders keep the bay full. We can see no‑shows, re‑tests and cancellations at a glance and re‑fill gaps quickly.

“The MOT lane runs smoother and brings in more repeat business.”

We used to have the phone ringing all day with customers chasing updates. Now we log everything in My Garage CRM, send text updates from the job card and can answer any question by registration number within seconds. Customers comment on how organised we are.

“Reception feels calmer and more professional every single day.”

The reporting has opened our eyes. We can see which jobs make money, which technicians are over‑loaded and which customers are really loyal. There’s a lot of depth and we’re still finding new reports, but even the basics have helped us put prices up where we were too cheap.

“We make decisions from facts now, not gut feeling.”

We send digital inspections with photos and prices straight from the ramp. Customers can approve work from their phone while they’re at work or at home. Approval rates went up and we get far fewer awkward calls explaining what needs doing.

“Digital inspections sell the work for us in a transparent way.”

We look after vans, cars and HGVs for local businesses. Being able to hold full fleet histories, MOT/inspection dates and PO numbers in one CRM has tidied everything up. The team adapted quickly, even the older fitters who don’t love computers.

“Fleet customers notice we’re more organised and transparent now.”

We used to manage sales on one system and the workshop on another. My Garage CRM brought both together – every car has a clear prep history, costs and margins. The sales team know exactly when a car is ready for the forecourt without chasing the workshop.

“Stock turn has improved because prep is visible and tracked properly.”

We have a mix of ages and abilities in the team. The screens are clear, buttons are big and the workflow from booking, check‑in, job card and invoice is straightforward. We’ve asked for a couple of custom fields and support showed us how to do it with templates.

“We didn’t need a big manual – it feels self‑explanatory.”

We pulled a list of customers who hadn’t visited for 18 months and sent a simple service reminder campaign. Within a week the phone was ringing with bookings. The fact that marketing is built into the CRM means we don’t have to export spreadsheets or use another system.

“The database in My Garage CRM is now one of our biggest assets.”

Our jobs are often big builds with lots of parts and stages. My Garage CRM lets us split the work into phases, track parts against each phase and keep customers updated with photos. We can see exactly what each build has cost us in time and parts.

“The profit on complex builds is crystal clear now, not a guess.”

We demoed a few well‑known garage systems and the running costs were eye‑watering for a small site. My Garage CRM gives us everything we actually use – diary, MOTs, reminders, job cards and accounts integration – at a sensible monthly price with no surprise extras.

“We’re getting big‑name features without big‑name pricing.”

Every job now has clear notes, photos and signed approvals stored in the CRM. When a customer collects, we review the digital job card together and email their invoice and inspection report. It’s professional and leaves very little room for misunderstandings.

“We’ve almost eliminated ‘you never told me that’ conversations.”

Head office can now see labour sales, parts profit and MOT volume for every branch in real time. We can compare sites side by side, share best practices and spot where one depot needs support. The cloud system means we don’t worry about servers or backups anymore.

“It’s become our daily management meeting on a single screen.”

We gave each technician a tablet with My Garage CRM. They clock on and off jobs, record findings and take photos right at the vehicle. It saves the service advisors re‑writing half‑legible notes and speeds up invoicing because everything is already on the job card.

“Paper job sheets are history – and nobody misses them.”

We didn’t want something over‑complicated. My Garage CRM has a straightforward flow – book, check‑in, job, invoice – and it just works. Any time we’ve had a question, support has been quick to answer and patient in explaining.

“It’s taken the fear out of moving to a proper garage system.”

Being cloud‑based means we just need an internet connection and we’re up and running. The system works fine even on our not‑so‑perfect broadband. Data is backed up and secure which gives us peace of mind we never had with the old PC in the corner.

“We don’t worry about losing everything if a computer dies anymore.”

We service a lot of local company fleets alongside retail customers. My Garage CRM lets us keep separate rates, PO numbers and contacts for each fleet account while still keeping everything in one diary and one set of reports.

“Fleet managers love the clear histories and consolidated invoicing.”

We were worried about the changeover week but it was far less painful than expected. Data import, user setup and template creation were all done with a dedicated contact. We ran the old system in parallel for a few days but didn’t really need to.

“They held our hand through the whole switch and checked in afterwards.”

We’ve been trading 30+ years and had customer history scattered across old systems and filing cabinets. Now it’s all under registrations in My Garage CRM – work done, invoices, notes and documents. It’s made us realise how valuable that data actually is.

“We can answer questions about work from years ago in seconds.”

The AI assistant is like having an extra brain in the workshop. It doesn’t replace experience, but it gives junior techs a starting point when fault codes come up or symptoms are vague. We’ve seen less time wasted going down the wrong route.

“It’s a handy second opinion that sits quietly in the background.”

The staff management tools mean we can plan holidays, training days and shifts properly. We can see technician efficiency, hours sold vs hours attended and who is best suited to which jobs. That’s helped us balance the workload and avoid overtime where possible.

“We’re making more billable hours without burning the team out.”