★★★★★
Elite Motors, Manchester
“We moved from paper job cards to My Garage CRM and never looked back. MOT reminders and job tracking keep every bay full.”
Read more reviews →Customer Management CRM
Build Stronger Customer Relationships
Transform your customer relationships with our comprehensive CRM system designed specifically for garages. Maintain detailed customer databases, track service histories, manage vehicle information, and automate communications to build lasting relationships that drive repeat business.
85%
Customer Retention
40%
More Repeat Business
60%
Time Saved
Complete Customer CRM
Our customer management CRM system provides everything you need to build and maintain strong relationships with your customers. From detailed profiles to automated communications, manage every aspect of the customer experience.
Customer Profiles
Create comprehensive customer profiles with contact details, preferences, and complete interaction history. Keep all customer information organized in one central location.
- Complete contact information management
- Customer preferences and notes
- Communication history tracking
- Custom fields and tags
- Photo ID and document storage
Vehicle Database
Maintain detailed records for every customer vehicle including specifications, service history, parts used, and upcoming maintenance requirements.
- Complete vehicle specifications
- Service and repair history
- Parts and components tracking
- Maintenance schedules
- MOT and insurance reminders
Communication Hub
Centralized communication management with automated reminders, appointment confirmations, and personalized messages to keep customers engaged.
- SMS and email automation
- Appointment confirmations
- Service reminders and notifications
- Personalized messaging templates
- Communication tracking and logs
Service History
Complete service history tracking with detailed records of all work performed, parts used, costs, and warranties for every customer vehicle.
- Detailed service records
- Work performed documentation
- Parts and labor tracking
- Warranty information
- Photo documentation
Advanced Search
Powerful search and filtering capabilities to quickly find customers, vehicles, or service records using any criteria or combination of factors.
- Multi-criteria search functionality
- Advanced filtering options
- Quick lookup by registration
- Customer segmentation
- Export and reporting tools
Customer Value Tracking
Track customer lifetime value, spending patterns, and profitability to identify your best customers and develop targeted retention strategies.
- Customer lifetime value calculation
- Spending pattern analysis
- Profitability tracking
- Customer segmentation
- Loyalty program integration
Customer Journey Management
Guide customers through every stage of their relationship with your garage, from first contact to loyal advocate. Our CRM helps you deliver exceptional experiences at every touchpoint.
1
First Contact
Capture new customer information quickly and create comprehensive profiles from initial phone calls or walk-ins.
2
Vehicle Registration
Add vehicle details, service requirements, and customer preferences to build complete records for personalized service.
3
Service Delivery
Track all interactions, services performed, and customer satisfaction throughout the service process.
4
Follow-up Care
Automated follow-up communications ensure customer satisfaction and identify opportunities for additional services.
5
Retention & Growth
Proactive reminders, loyalty programs, and personalized offers keep customers coming back for years to come.
CRM Benefits for Your Garage
Discover how our customer management CRM transforms your garage operations and drives business growth through better customer relationships and improved service delivery.
Increase Revenue
Boost repeat business by up to 40% with personalized service reminders, targeted offers, and improved customer satisfaction.
Save Time
Reduce administrative tasks by 60% with automated communications, quick customer lookup, and streamlined data management.
Happier Customers
Improve customer satisfaction with personalized service, proactive communication, and complete service history access.
Better Marketing
Target the right customers with the right message using detailed customer segmentation and behavior analysis.
Data-Driven Decisions
Make informed business decisions with comprehensive customer analytics, trends, and performance insights.
Secure & Compliant
Keep customer data secure with enterprise-grade encryption and maintain GDPR compliance with built-in privacy controls.
Customer Dashboard & Profile Screenshots
Preview the desktop experience: the customer dashboard lists all your customers for quick access, and clicking any customer opens their full profile with complete service history and details.
Subscription Plans
Starter
£139/month
- AI Mechanic
- MOT Checker & Reminders
- Job Booking System
- Estimates & Invoicing
- Client Management
- Diary Calendar
- Basic Reporting
- Up to 3 staff, 250 customers
Enterprise
£365/month
- Everything in Professional +
- Car Sales Module
- API Access
- Priority Support & Training
- Automated Marketing Tools
- Financial Dashboard
- On-Demand Backup
- Unlimited staff & customers
Volume discounts available
Professional
£265/month
- Everything in Starter +
- Parts Sales & Inventory
- Product Sales
- Staff Systems & Rotas
- Purchase Orders
- Advanced Reporting
- SMS Reminders
- Up to 10 staff, 500 customers
What's Included?
| Features | Starter | Professional | Enterprise |
|---|---|---|---|
| No Set Up Costs | ✓ | ✓ | ✓ |
| Support Included | ✓ | ✓ | ✓ Priority |
| AI Mechanic Assistant | ✓ | ✓ | ✓ |
| Invoicing & Estimates | ✓ | ✓ | ✓ |
| Job Booking System | ✓ | ✓ | ✓ |
| Client Management | 250 limit | 500 limit | Unlimited |
| Staff Users | Up to 3 | Up to 10 | Unlimited |
| Diary Calendar | ✓ | ✓ | ✓ |
| MOT Checker & Reminders | ✓ | ✓ | ✓ |
| Basic Reporting | ✓ | ✓ | ✓ |
| Parts Sales & Inventory | ✓ | ✓ | |
| Product Sales | ✓ | ✓ | |
| Staff Systems & Rotas | ✓ | ✓ | |
| Purchase Orders | ✓ | ✓ | |
| Advanced Reporting & Analytics | ✓ | ✓ | |
| SMS Reminders | ✓ | ✓ | |
| Car Sales Module | ✓ | ||
| API Access | ✓ | ||
| Automated Marketing Tools | ✓ | ||
| Financial Dashboard & Forecasting | ✓ | ||
| On-Demand Backup & Restore | ✓ | ||
| Priority Support & Training | ✓ |
Trusted by 1500+ UK Garages
★★★★★
AutoFix Garage, Birmingham
“Admin time is down by half. Jobs, invoices and customer history are all in one place. Staff picked it up in a single day.”
Read more reviews →★★★★★
Precision Motors, Leeds
“Compared with our old system, the diary and MOT CRM in My Garage CRM are miles better. We’re simply more organised.”
Read more reviews →★★★★★
City Auto Repairs, London
“Customers love the reminders and clear invoices. Our repeat business and review scores have both increased.”
Read more reviews →★★★★★
Elite Motors, Manchester
“Migration was painless. All customers, vehicles and MOT dates came across accurately. Support team were brilliant.”
Read more reviews →★★★★★
Westfield Auto Services
“Online booking plugged straight into our website. Now over 40% of bookings come in while we’re closed.”
Read more reviews →★★★★★
Stevens Automotive Solutions
“The reporting shows exactly where our profit comes from. Labour, parts and MOTs are all broken down properly.”
Read more reviews →★★★★★
Moore Motors, Edinburgh
“Customer portal and SMS updates have cut phone calls massively. Customers know exactly what’s happening with their car.”
Read more reviews →★★★★★
Walsh Auto Parts & Service
“Stock control and purchasing are under control now. Fewer missing parts and much clearer margins.”
Read more reviews →★★★★★
ProTech Automotive, Glasgow
“We see real figures for hours sold vs hours paid. It’s changed how we manage staff and plan the diary.”
Read more reviews →My Garage CRM – Frequently Asked Questions
My Garage CRM is UK‑built garage management software that joins up your diary, job cards, MOT management, customer CRM, parts, invoicing and reporting in one place. It’s designed for independent garages, MOT stations and mobile mechanics.
You get a full 28‑day free trial with no card required. After that, pricing starts from £0–£139/month depending on your plan and size of garage. You can see full details on the pricing page.
Yes. Many 1–3 bay garages use My Garage CRM to replace paper job cards, spreadsheets and basic invoicing tools. You can start simple with diary, jobs and invoicing, then switch on extra modules like stock and reporting as you grow.
Yes. My Garage CRM includes full MOT and service reminder tools by SMS and email. You can learn more on the MOT management page, or try it yourself during the free trial.
Our migration team regularly moves garages from other systems. We can usually bring across your customers, vehicles, MOT dates and key history. For more detail, contact us via the contact page.
Data is stored in secure UK/EU data centres with encryption and regular backups. See our security page and privacy policy for full details.
Ready to Transform Customer Relationships?
Join hundreds of garage owners who have strengthened customer relationships and increased revenue with our professional CRM system. Start building better customer experiences today.