Customer Management CRM

“We moved from paper job cards to My Garage CRM and never looked back. MOT reminders and job tracking keep every bay full.”

“Admin time is down by half. Jobs, invoices and customer history are all in one place. Staff picked it up in a single day.”

“Compared with our old system, the diary and MOT CRM in My Garage CRM are miles better. We’re simply more organised.”

“Customers love the reminders and clear invoices. Our repeat business and review scores have both increased.”

“Migration was painless. All customers, vehicles and MOT dates came across accurately. Support team were brilliant.”

“Online booking plugged straight into our website. Now over 40% of bookings come in while we’re closed.”

“The reporting shows exactly where our profit comes from. Labour, parts and MOTs are all broken down properly.”

“Customer portal and SMS updates have cut phone calls massively. Customers know exactly what’s happening with their car.”

“Stock control and purchasing are under control now. Fewer missing parts and much clearer margins.”

“We see real figures for hours sold vs hours paid. It’s changed how we manage staff and plan the diary.”

"Adding a new customer takes under a minute. Full profile, vehicle details and service history ready from the very first visit. Dead simple."

"The MOT reminder system alone has paid for the software ten times over. Customers we hadn't seen in 18 months are booking back in every week."

"We send SMS reminders for MOTs, services and tyres all from one place. Customers appreciate it and our diary fills itself."

"Customer records are so easy to search. Pull up any customer by name, reg or phone number in seconds. No more digging through paper files."

"The SMS marketing campaigns we send through the CRM have brought in bookings we'd never have got otherwise. Genuinely brilliant tool."

"Every customer gets a professional experience from first contact. Automated messages, clear invoices and service history all linked together."

"We ran an SMS campaign to customers overdue a service. 34 booked within two days. The customer database made it effortless to target the right people."

"Customer history goes back years and is all searchable. When a regular calls I know exactly what work they've had done before they've said a word."

"Automated MOT reminders go out without us touching anything. Every customer gets contacted at exactly the right time. Retention has improved massively."

"Setting up customers is so fast. Name, vehicle, contact details — done in seconds. The CRM then manages all follow-up communications automatically."

"We segment customers by vehicle age and send targeted SMS offers. It's proper marketing from a garage management system and it actually works."

"Customer profiles show every job, every invoice and every communication in one timeline. We know our customers better than ever before."

"The automated service reminders run themselves. Set it up once and the CRM keeps every customer in the loop without us lifting a finger."

"GDPR-compliant customer records and consent tracking built right in. Saves us the headache of managing marketing permissions separately."

"We market to customers based on vehicle type using the CRM filters. Performance car owners get different offers to daily drivers. Really clever system."

"Lapsed customer campaigns have been a revelation. One SMS blast to customers we hadn't seen in a year brought in over £3,000 in bookings that month."

"The customer portal has cut our inbound calls dramatically. Customers check their own history and book online without ever needing to phone us."

"Fleet customers are managed brilliantly. Multiple vehicles per account, full history on each, and reminders for every one of them sent automatically."

"Every MOT due date is tracked and customers get a reminder at the right time. We've stopped losing repeat business to competitors since switching."

"Customer analytics show us who our most valuable clients are. We treat top customers differently now and retention has gone through the roof."

"Importing our existing customer list was straightforward. All records were live and accurate within a couple of hours. Zero data lost in the move."

"The SMS reminder open rates are incredible compared to email. Customers actually respond and book. Best customer communication tool we've ever used."

"Every interaction with a customer is logged automatically. Phone calls, texts, invoices — the complete picture is there whenever we need it."

"We used to lose customers simply by forgetting to follow up. The CRM does all of that automatically now and our retention figures show it."

"Reminder timing is completely customisable. We send a nudge 6 weeks before MOT, then again at 2 weeks. Booking rates have nearly doubled."

"Adding a customer with multiple vehicles is simple. All linked to one account, separate service histories, separate reminders. Works exactly as it should."

"Customer notes are invaluable. We log preferences, complaints and special requirements. Every customer feels remembered when they come back."

"The birthday and seasonal SMS campaigns we run through the CRM feel personal but take minutes to set up. Customers respond really well to them."

"High-value customers get flagged in the system. We can see at a glance who our best clients are and make sure they receive premium treatment every time."

"Customer satisfaction follow-ups go out automatically after every job. The feedback we get helps us improve and our review scores have shot up."

"The CRM customer database has replaced three separate spreadsheets we used to maintain. Everything in one place, always up to date and searchable."

"Bulk SMS campaigns to our customer list take five minutes to set up and send. The response rate is far better than anything we got from social media."

"Customer vehicle history is searchable by reg plate. Any customer calls, I can pull their full history before they've finished saying hello."

"We had 600 customers on paper files. Getting them all into the CRM customer database took one afternoon. Now they all get automated reminders."

"Sales customers and workshop customers managed in the same database. Full history whether they bought a car or had a service. Really joined up."

"The customer win-back campaign feature is brilliant. Target customers who haven't visited in months with a personalised SMS offer. Works every time."

"Managing 60 vehicles across multiple business accounts is straightforward. The CRM keeps every service record and reminder perfectly organised."

"New customers are added at the point of first booking. By the time they arrive for their appointment their profile is complete and ready. Seamless."

"Automated service anniversary reminders bring customers back on schedule. We barely have to think about customer retention — the CRM handles it."

"The customer management tools in this CRM have genuinely changed our relationship with clients. They feel valued, they come back, and they refer friends."

"Every customer gets a consistent experience because the CRM guides every interaction. New staff follow the same process from day one automatically."

"We use the CRM to send SMS updates at every stage of the repair. Customers love knowing what's happening without having to call and ask."

"Business fleet accounts are managed per company not per vehicle. One account, all their vehicles, all their history. Exactly what we needed."

"I was worried about moving 800 customer records across. The import tool handled it perfectly and every customer got their first reminder on schedule."

"The CRM sends MOT reminders, service reminders and follow-ups without us being involved. It's like having a dedicated customer manager working 24 hours."

"Starting a new garage with a proper customer database from day one meant we looked established immediately. CRM was the best early investment we made."

"Our customer retention rate has increased significantly since using the automated follow-up tools. Less chasing, more repeat business. Brilliant system."

"40 years in the trade. Never had a customer management system that actually made a difference until this one. The SMS tools alone are worth every penny."

"Customers receive reminders, updates and follow-ups all from the same CRM system. The consistency has made a real difference to how professional we look."

"The customer lifetime value reports showed us who our most loyal customers were. We rewarded them with SMS offers and retention improved even further."