Real Results from Real UK Garages
Documented case studies from independent workshops across the UK. Revenue recovered, invoices chased, MOT bookings doubled, Google ratings improved — all with one system.
Single-Bay MOT Station Goes Fully Digital in One Afternoon
Owner-operator running a single-bay MOT station on paper job cards and a whiteboard diary. Migrated to My Garage CRM in one afternoon — every customer record, MOT date and vehicle history live by end of day.
3-Bay Independent Garage: 8% Revenue Recovery in 90 Days
Three technicians, three separate systems. Parts used but never invoiced, MOT reminders sent late, outstanding payments tracked on a spreadsheet. Consolidated to one system.
Mobile Mechanic: Running a Professional Operation from a Van
Solo mobile mechanic managing customer records in a notebook and invoicing from a free template. My Garage CRM replaced every tool — job cards, invoicing, reminders and customer history — accessible from a phone.
Multi-Site Workshop Group: One Dashboard, Three Locations
Three workshops running three different systems with no shared customer data. Consolidated onto My Garage CRM Enterprise — central reporting, shared customer records and group-level KPIs from day one.
Used Car Dealer: Sales and Servicing in One System
Used car dealership with a workshop running sales on one platform and servicing on another. Combined both into My Garage CRM — vehicle prep, PDI inspections, customer handovers and aftersales all connected.
£4,200 in Parts Used But Never Invoiced — Found in Week One
Parts pulled from the shelf and fitted to cars but never added to the final invoice. A 4-bay garage discovered £4,200 of unbilled parts in the first week after switching to My Garage CRM's connected job-to-invoice workflow.
Overdue Invoices Cut by 60% with Automated Payment Chasing
Outstanding invoices tracked in a spreadsheet with no automated follow-up. After enabling My Garage CRM's payment reminder sequence, overdue invoices dropped by 60% within the first month.
MOT Reminders Doubled Repeat Bookings in 3 Months
MOT reminders sent manually from a spreadsheet — late, inconsistent, and often missed entirely. Automated SMS and email reminders through My Garage CRM doubled repeat MOT bookings within 90 days.
Win-Back SMS Campaign: £3,000 Recovered from Lapsed Customers
600 customers who hadn't visited in 12+ months identified and targeted with a single SMS campaign. £3,000 in bookings recovered within two weeks — customers who were assumed lost for good.
Ramp Utilisation Up 22% in 8 Weeks
Five bays but two frequently sitting empty due to poor scheduling. My Garage CRM's diary and bay allocation tools increased ramp utilisation by 22% in 8 weeks without adding staff or extending hours.
Technician Hours Tracked: Billed vs Paid Finally Visible
No visibility of technician efficiency — hours paid versus hours billed was a guess. My Garage CRM's time tracking revealed a 31% gap between paid and billed hours, enabling targeted scheduling changes.
Google Rating from 3.9 to 4.8 Stars in 4 Months
Inconsistent review collection — good work done but customers never asked for feedback. Automated post-job review requests through My Garage CRM lifted the Google rating from 3.9 to 4.8 stars in 4 months.
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