Terms of Service

1. Acceptance of Terms

By accessing and using My Garage CRM Workshop Manager or My Garage CRM Commercial Vehicle Manager (collectively "the Services"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

My Garage CRM provides comprehensive cloud-based automotive management systems designed to help service providers manage their operations efficiently. Our services include:

Workshop Manager Features:

• Customer and vehicle management with complete service history
• Job scheduling, tracking, and technician assignment
• Professional estimates and invoicing with VAT handling
• Inventory and supplier management with automated ordering
• MOT management with DVLA integration and automated reminders
• Digital Vehicle Health Check (eVHC) mobile applications
• Comprehensive reporting and business analytics
• Multi-site management capabilities
• Customer portal with online authorization
• Integration with accounting software (Sage™, Xero™, QuickBooks™)

Commercial Vehicle Manager Features:

• Commercial vehicle fleet management
• Compliance tracking for commercial regulations
• Specialized reporting for commercial operations
• Enhanced inventory management for commercial parts

Pricing Plans:

3. Subscription & Payment Terms

Free Trial

We offer a 30-day free trial period for new customers. No credit card is required to start your trial. During the trial, you have access to all features of your selected plan.

Payment Terms

• Monthly subscriptions are billed in advance on the same day each month
• Annual subscriptions receive a 2-month discount (equivalent to 10 months pricing)
• All prices are quoted in British Pounds (GBP) and include VAT where applicable
• Payment is due within 30 days of invoice date
• Late payment may result in service suspension after 7 days notice

No Setup Costs

We do not charge setup fees. All plans include unlimited users and unlimited support.

Price Changes

We reserve the right to change pricing with 60 days written notice. Existing customers will be grandfathered at their current rate for 12 months from the date of notice.

4. User Responsibilities

Account Security

Users are responsible for:

• Maintaining the security and confidentiality of account credentials
• Immediately notifying us of any unauthorized access or security breaches
• Ensuring all users follow proper security protocols
• Regularly updating passwords and reviewing user access permissions

Data Management

• Ensuring accuracy of all data entered into the system
• Maintaining regular backups of critical business data
• Complying with GDPR and UK data protection regulations
• Obtaining proper consent for customer data processing

Fair Use Policy

Users agree to use the service reasonably and not to:

• Overload our servers with excessive API calls or data requests
• Attempt to reverse engineer or copy our software
• Use the service for illegal or unauthorized purposes
• Share account access with unauthorized third parties

5. Data Privacy & Security

Data Protection

We are committed to protecting your privacy and business data:

• All data is encrypted in transit using SSL/TLS protocols
• Data at rest is encrypted using AES-256 encryption
• Servers are hosted in secure UK data centers with 24/7 monitoring
• Regular security audits and penetration testing
• SOC 2 Type II compliance (in progress)

GDPR Compliance

We are fully compliant with GDPR and UK data protection regulations:

• Data Processing Agreements (DPA) available upon request
• Right to data portability and deletion
• Breach notification within 72 hours
• Regular data protection impact assessments
• Designated Data Protection Officer available

Data Retention

We retain customer data for the duration of the subscription plus 90 days for account recovery. After this period, data is permanently deleted unless legal obligations require longer retention.

6. Service Availability

Uptime Commitment

We strive to maintain 99.9% uptime, measured monthly. This excludes:

• Scheduled maintenance (announced 48 hours in advance)
• Emergency maintenance for security or stability
• Third-party service outages beyond our control
• Network connectivity issues at customer premises

Disaster Recovery

We maintain comprehensive disaster recovery procedures:

• Real-time data replication across multiple data centers
• Daily automated backups retained for 90 days
• Recovery Time Objective (RTO) of 4 hours
• Recovery Point Objective (RPO) of 1 hour

Service Credits

If we fail to meet our 99.9% uptime commitment, affected customers may be eligible for service credits equivalent to the prorated monthly fee for the downtime period.

7. Intellectual Property

Our Rights

My Garage CRM retains all rights to:

• The software, including source code, algorithms, and user interface
• Our trademarks, logos, and brand materials
• Documentation, training materials, and methodologies
• Improvements and enhancements to the service

Your Rights

You retain ownership of:

• All customer data and business information entered into the system
• Your business processes and workflows
• Any customizations or configurations you create

License Grant

We grant you a non-exclusive, non-transferable license to use our software for the duration of your subscription, subject to these terms.

8. Limitation of Liability

Liability Limitations

To the maximum extent permitted by law, My Garage CRM's liability is limited to:

• The total amount paid by you in the 12 months preceding the claim
• Direct damages only (no indirect, incidental, or consequential damages)
• Actual damages suffered (no punitive damages)

Exclusions

We are not liable for:

• Data loss due to user error or negligence
• Business interruption or lost profits
• Third-party integrations or services
• Force majeure events beyond our reasonable control

9. Termination

Termination by You

You may terminate your subscription at any time with 30 days written notice. Upon termination:

• You retain access to the service until the end of your billing period
• No refunds for partial months (except for our failure to provide service)
• Data export tools remain available for 90 days
• After 90 days, all data is permanently deleted

Termination by Us

We may terminate service for:

• Non-payment after 30 days notice
• Violation of these terms after opportunity to cure
• Illegal use of the service
• Excessive resource usage that affects other customers

Data Retrieval

Upon termination, we will provide data export in standard formats (CSV, PDF, XML) for 90 days. After this period, data is permanently deleted and cannot be recovered.

10. Support & Updates

Support Levels

• Lite Plan: Email support during UK business hours (9 AM - 5 PM GMT)
• Advanced Plan: Email and phone support during extended hours (8 AM - 8 PM GMT)
• Pro Plan: Priority support with dedicated account manager and on-site training

Software Updates

We regularly update the software to:

• Add new features and functionality
• Improve security and performance
• Fix bugs and resolve issues
• Ensure compliance with regulations

Training & Documentation

We provide:

• Comprehensive online documentation and video tutorials
• Webinar training sessions
• On-site training for Pro plan customers
• User community forums and knowledge base

11. Compliance & Legal

Regulatory Compliance

Our software helps you comply with:

• UK automotive regulations and MOT requirements
• GDPR and data protection laws
• VAT regulations and reporting requirements
• Health and safety documentation requirements

Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

Dispute Resolution

We prefer to resolve disputes through direct negotiation. If that fails, disputes will be resolved through binding arbitration under the rules of the London Court of International Arbitration.

12. Contact Information

For questions about these terms or our services, please contact us: