Our Professional Services

“We moved from paper job cards to My Garage CRM and never looked back. MOT reminders and job tracking keep every bay full.”

“Admin time is down by half. Jobs, invoices and customer history are all in one place. Staff picked it up in a single day.”

“Compared with our old system, the diary and MOT CRM in My Garage CRM are miles better. We’re simply more organised.”

“Customers love the reminders and clear invoices. Our repeat business and review scores have both increased.”

“Migration was painless. All customers, vehicles and MOT dates came across accurately. Support team were brilliant.”

“Online booking plugged straight into our website. Now over 40% of bookings come in while we’re closed.”

“The reporting shows exactly where our profit comes from. Labour, parts and MOTs are all broken down properly.”

“Customer portal and SMS updates have cut phone calls massively. Customers know exactly what’s happening with their car.”

“Stock control and purchasing are under control now. Fewer missing parts and much clearer margins.”

“We see real figures for hours sold vs hours paid. It’s changed how we manage staff and plan the diary.”

"The online MOT booking has transformed our bay utilisation. Customers book themselves in at midnight and the diary is full before we open."

"MOT reminder SMS goes out automatically 30 days before expiry. Retention is up massively and customers love the reminder."

"The diary shows every bay, every slot and every booking in real time. Double bookings are a thing of the past completely."

"Service bookings come in overnight through the website. We arrive in the morning with a full diary already built for us."

"The colour-coded service types make it obvious at a glance what every booking is. MOTs, services and repairs all instantly recognisable."

"The booking confirmation SMS goes out the moment a customer books online. No-show rate has dropped from 15% to almost zero."

"We allocate each bay to specific job types and the diary enforces it automatically. Our workflow is smoother than it has ever been."

"Booking a full service used to take three phone calls. Now customers pick their slot online in under two minutes."

"The diary blocks out preparation and collection time around every MOT automatically. We're no longer rushing between jobs."

"We run MOT, service and repair bookings across four bays. The diary manages all of them simultaneously without any confusion."

"The booking widget on our website generates more MOT bookings than our local advertising. It works around the clock every single day."

"The rescheduling tool lets customers move their own booking online without calling us. Saves our reception at least an hour every day."

"The week view shows every technician's schedule side by side. Allocating jobs takes seconds instead of a morning meeting."

"When a service is completed we book the next annual service there and then. The reminder fires automatically eleven months later."

"The cancellation slot feature alerts waiting customers automatically when a slot opens. We never have an empty bay now."

"The estimated job duration setting means the diary calculates the right slot length for each service type automatically. No more overrunning."

"The diary capacity report shows which days are full and which have space. We target slow days with promotions and fill them every time."

"The diary drag-and-drop rescheduling is brilliant. Moving a booking takes two seconds and the customer gets an updated confirmation SMS automatically."

"The workshop is fully booked two weeks ahead consistently now. The online booking and reminder system did that on its own."

"When a customer phones to book we confirm a slot in under thirty seconds. It used to involve checking three different things."

"The booking deposit feature has transformed our no-show rate. Customers with skin in the game almost always turn up on time."

"When a customer misses their appointment the system automatically sends a rebooking SMS within the hour. Most rebook the same day."

"The technician hours report shows charged hours versus available hours every week. We identified 6 wasted hours and fixed the process."

"The seasonal campaign SMS fills our diary every autumn and spring. We send to 800 customers and get 200 bookings back within a week."

"The multi-vehicle booking option lets fleet customers book all their vehicles in one session. Fleet accounts have grown 40% in twelve months."

"The cam belt due alert built into service history means we never miss the opportunity to flag it to a customer. It's saved several engines."

"The post-service follow-up SMS asks every customer to leave a review. Our Google rating has climbed from 4.1 to 4.8 in under six months."

"The labour efficiency report shows which technicians are fastest on each job type. We allocate MOTs to the right people every time now."

"The annual service anniversary reminder brings back customers who would have drifted to a competitor. Retention has improved every quarter."

"The daily revenue forecast from confirmed bookings lets us plan purchasing and cash flow a week ahead with real confidence."

"The MOT bay utilisation report shows how many MOTs we do per day and week. We used it to justify hiring a second tester."

"The service package builder lets us offer bronze, silver and gold options online. Average booking value has gone up every month since launch."

"The bank holiday and closure settings block out unavailable dates automatically. Customers can never book a slot we can't fulfil."

"The workshop capacity heatmap shows our busiest and quietest days clearly. We run promotions on slow days and the diary fills within hours."

"The combined MOT and service package booking option has increased our average booking value by over 30% since we switched it on."

"The digital invoice is emailed the moment a job is marked complete. Customers pay faster and outstanding balances have dropped by two thirds."

"The apprentice supervision flag means a qualified technician is automatically assigned alongside trainees. Training compliance is completely built in."

"The AI phone system books appointments overnight and logs them straight into the diary. We come in to new confirmed bookings every morning."

"The customer communication log shows every SMS and email sent per booking. When a customer denies getting a reminder we can prove it in seconds."

"My Garage CRM is the foundation our whole workshop runs on. Reliable, easy to use and has genuinely transformed our business in every measurable way."

"The online booking link in our MOT reminder SMS means customers rebook in one tap. Conversion from reminder to booking is over 60%."

"The no-show flag lets us spot repeat offenders and require a deposit on future bookings. It completely resolved the problem within a month."

"The pre-booking health check option means customers tell us about known issues before they arrive. We are fully prepared every single time."

"The booking history per vehicle shows every visit since day one. When a customer queries past work we have the full record in seconds."

"The diary syncs to our reception screen so the whole front desk team can see live bookings without asking each other what's coming in next."

"The MOT failure follow-up is automatic. When a car fails the system immediately offers the customer a repair and retest slot."

"The customer-facing booking portal shows live availability in real time. Customers trust what they see because it is always accurate."

"The diary integrates with our parts supplier so stock is checked automatically when a service is booked. We never start a job without the parts."

"The year-on-year booking comparison shows our growth clearly every month. Presenting it to the bank for expansion finance was straightforward."

"The diary and booking system is the best investment we have made in the garage. It runs our workshop scheduling completely on autopilot."

"The automated review request SMS after every job has taken our Google review count from 18 to over 200 in eight months. The bookings followed."

"The digital vehicle health check sent after every service means customers see exactly what was inspected. We upsell three times more as a result."

"The daily SMS digest tells me how many MOTs and services are booked for tomorrow before I leave the garage tonight. I sleep better knowing."

"The tyre and brake check cross-sell on the MOT booking form generates additional work without any effort from our team whatsoever."

"The end-of-day summary shows total invoiced value, jobs completed and outstanding authorisations. Ten seconds to review and covers everything."

"The MOT expiry tracking dashboard shows every vehicle due in the next 90 days. We never miss a customer and the pipeline is always visible."

"The mobile app lets me see the diary, approve estimates and check job status from home. I'm running the workshop from my phone without being there."

"The PDI checklist built into new vehicle prep bookings means every car leaves our workshop in perfect condition with a full digital record."

"The winter tyre swap campaign SMS brings in a wave of bookings every October and April. One message fills two weeks of diary space without fail."

"We track average job completion time per technician per job type. It showed one bay was 40 minutes slower on major services and we fixed the process."

"The job authorisation SMS lets customers approve additional work from their phone instantly. No more waiting hours for a call back to proceed."

"The workshop profitability report breaks down margin per job type monthly. We realised MOTs were underpriced, adjusted and revenue went up 18%."

"The recurring fleet service schedule sends booking invites to trade accounts each quarter automatically. Fleet retention is virtually 100% now."

"The customer loyalty flag rewards regulars with priority booking access. Long-term customers feel valued and our churn rate has dropped significantly."

"The follow-up SMS three months after a service asking if everything is running well generates more repeat bookings than any promotion we've run."

"The inspection photo upload creates a timestamped visual record on every job. We've used it twice to defend against unfair insurance claims."

"When a vehicle is booked for an MOT the system checks for open advisory items from the previous test and flags them for the technician automatically."

"The customer birthday SMS includes a service discount voucher. It drives bookings every single month and customers always mention it when they arrive."

"The price list built into the booking system means every quote is consistent. No more technicians quoting different prices for the same job."

"The weekly target tracker shows jobs booked versus the revenue goal. Reception knows exactly how much diary space still needs filling each day."

"The vehicle check-in screen captures mileage, fuel level and visible damage with photos. Two minutes per car and we're protected on every single job."

"The repeat customer detection flags returning customers automatically so reception can greet them by name. It has genuinely improved our reviews."

"The tyre stock level is linked to bookings. When a fitting is booked the stock is reserved automatically so we are never caught short."

"The live availability widget on our Google Business profile lets customers book directly from search results. Google-sourced bookings doubled in a month."

"The job profitability breakdown shows labour versus parts margin on every invoice. We spotted parts being undercharged immediately and fixed it."

"The dashboard shows every outstanding job authorisation in real time. Nothing slips through and we're never waiting on a customer without knowing."

"The three-month inactive customer SMS brings back lost customers every quarter. We recover around 15 a month we would otherwise have lost."

"The job card notes let technicians flag additional work discovered mid-job. The customer is contacted immediately and we never have to call back later."

"The revenue per bay report shows which bays generate the most profit weekly. We relocated our highest earner to the best-equipped bay and output went up."

"The service plan tracker reminds customers when their annual plan is due for renewal automatically. Plan retention is running at over 90% this year."

"The diary highlights bank holidays and school breaks so we plan around quiet spells instead of being caught out by unexpected slow days."

"The EV service booking option has separate slot durations and bay requirements built in. We were ready for electric vehicle customers from day one."

"The online booking asks customers to rate their last visit before they rebook. Poor scores get a manager call before the next appointment. Issues resolved."

"The specialist diesel diagnostics slot is handled separately from routine work in the booking system. We get properly qualified enquiries every time."

"The system is so intuitive our receptionist was using it confidently by lunchtime on day one. We didn't need a single formal training session."

"The diary limits bookings by job type per day so we never take on more work than our team can deliver. Quality has improved noticeably since we set it."

"The air conditioning regas reminder generates a steady stream of work every spring without any advertising. The SMS does all the heavy lifting for us."

"We handle over 150 jobs a week across two sites and the diary manages both in one view. Visibility across the whole business has transformed our planning."

"The parts return tracking built into each job means warranty claims are logged with photos and documented automatically. No more chasing paperwork trails."

"My Garage CRM has completely transformed how we run the workshop. The diary, reminders and reporting have made us more professional and more profitable."

"The live bay status screen shows every job and its progress in real time. The whole team is aligned without a single morning meeting needed."

"The AI phone system books appointments overnight and logs them straight into the diary. We come in to new confirmed bookings every single morning."

"The booking form collects the registration and pulls MOT and service history automatically. Technicians are fully briefed before the car even arrives."

"The booking page is fully branded with our logo and colours. It looks completely professional and customers trust it as part of our own website."

"The rolling 12-month calendar lets us plan seasonal staffing around predicted demand. We've not been caught short on busy periods since using it."

"The WhatsApp booking confirmation is a hit with younger customers. They book, get confirmed and reminded all without making a single phone call."

"The daily print-off of next day bookings is generated automatically every evening. Our team arrive with a full briefing waiting on the desk."

"The booking system flags outstanding safety recalls when a customer books in. We address them proactively and customers are always genuinely grateful."

"We run a collection and delivery service for elderly customers. The diary manages the driver schedule alongside workshop bookings seamlessly."

"My Garage CRM is the single best change we have made to the business in ten years. More organised, more profitable and less stressed every single day."