Keep every customer, every vehicle and every reminder in one place, connected to your workshop
My Garage CRM is auto repair shop CRM software built for UK independent garages, MOT stations and mobile mechanics. It stores full customer and vehicle history, sends MOT and service reminders automatically, runs SMS campaigns and win-back messages, and links every record to your job cards and invoices. Rated 4.9/5 by 1,500+ UK garages. 28-day free trial, no card required.
Most repair shops already know their regulars by face. The problem is everyone else: the customer who came in once for an MOT and never came back, the family with three cars due at different times, the fleet account that needs separate invoices per vehicle. A repair shop CRM turns your customer list into something that works on its own, reminding people when their car is due, bringing back lapsed customers and showing the full history the moment the phone rings.
Unlike a generic CRM, My Garage CRM is built around vehicles as well as people. Every record holds the registration, MOT due date, service history, advisories and invoices, so reminders are based on real dates rather than guesswork. And because it is part of a complete garage CRM and management system, nothing has to be typed twice.
A real look at the screens your team will use every day, from finding a customer by registration to recording an MOT result that sets up the next reminder automatically.
Everything a UK auto repair shop needs to keep customers coming back, included in every plan from day one unless noted.
One record per customer with every vehicle they own. Search by name, phone or registration and see the full service, MOT and invoice history in seconds. More on customer management.
Reminders go out by SMS and email at the intervals you choose, based on each vehicle's real MOT due date. DVLA-linked lookups keep dates accurate. See MOT management.
Interval-based service reminders bring customers back for their next service before a main dealer or competitor gets to them first.
Segment by vehicle age, last visit or service type and send seasonal offers, winter checks or tyre campaigns in a few minutes. SMS reminders are included from the Professional plan.
Find customers who have not visited in months and send them a targeted offer, so one-off MOT customers turn into regulars.
Customers can view their service history, approve estimates and book online without ringing the workshop, which cuts inbound calls during busy hours.
Post-job messages ask happy customers for a Google review automatically, with no extra effort from the team.
Group vehicles under a business or household account, with separate histories, reminders and invoices for each vehicle.
Marketing permissions are recorded against every customer, so campaigns only go to people who have opted in.
A standalone CRM only knows what someone remembers to type into it. My Garage CRM is fed by the work your garage is already doing, so the customer record is always complete.
A customer books online or you add them in the diary. The booking is saved against their customer and vehicle record.
The booking becomes a job card. Work, parts, advisories and photos are logged against the vehicle.
The job converts to a VAT invoice in one click and is stored in the customer's history with payment status.
MOT and service dates update automatically, the next reminder is scheduled and a review request goes out.
Software providers use different names for the same thing, which makes comparing options harder than it needs to be. Here is how the terms line up.
Whatever you call it, a CRM for a UK repair shop needs UK-specific features built in: MOT reminders, DVLA vehicle lookups and VAT invoicing. US-built auto shop CRMs generally do not include these.
"MOT reminders go out automatically and the diary fills itself. We've stopped losing customers to competitors simply because we now follow up at the right time."
Read more reviews"The customer portal has cut inbound calls by nearly half. Customers check their own service history, approve estimates and book online without ever needing to ring us."
Read more reviews"A win-back campaign brought in nearly £3,000 of bookings in one month. Identifying and targeting lapsed customers through the database took minutes to set up."
Read more reviews"Post-job review requests go out automatically. Our Google rating has improved significantly and the process requires absolutely no effort from the workshop team."
Read more reviewsHow UK workshops used the CRM side of My Garage CRM to keep customers coming back: reminders, win-back campaigns, review requests and online booking.
A 3-bay garage in Nottinghamshire was sending MOT reminders manually from a spreadsheet, late and inconsistently. Automated SMS and email reminders doubled repeat MOT bookings within 90 days.
2x MOT rebooking rate, fully automated Read the full story
An independent garage in Cardiff identified 600 customers who had not visited in over 12 months and sent a single SMS campaign. Customers assumed lost came back within two weeks.
£3,000 in 2 weeks, 600 lapsed customers re-engaged Read the full story
A Sheffield garage was doing good work but never asking for feedback. Automated post-job review requests changed the rating within four months.
3.9 to 4.8 stars, 85+ new reviews Read the full story
Phone-only bookings meant voicemails piling up every Monday and younger customers going elsewhere. Online booking linked to the customer record changed when and how bookings arrived.
+38% MOTs, 42% booked outside 9 to 5 Read the full storyWhat changed, and why garages still running on paper are losing customers to the ones that are not.
Read moreHow UK garages stop losing repeat MOT business, from manual spreadsheets to fully automated reminders.
Read moreSix weeks before, two weeks, the day before? Which reminder timing converts best for UK garages.
Read moreHow garages use targeted SMS to fill the diary, recover lapsed customers and collect more reviews.
Read moreFinding inactive customers, writing the message that brings them back, and making it a quarterly habit.
Read morePost-job review requests, timing, and how often you ask shapes your rating more than anything else.
Read moreWinter checks, tyre changeovers and summer servicing: the calendar that keeps bookings steady.
Read moreWhat to set up first during the free trial, and the quick wins that show value in week one.
Read moreOne monthly price per plan, no set-up costs and no long-term contract. Every plan includes customer records, MOT reminders, the diary, job cards and invoicing.
Up to 3 staff and 250 customers. Ideal for small workshops and mobile mechanics.
Up to 10 staff and 500 customers. Adds SMS reminders, parts and stock, rotas and advanced reporting.
Unlimited staff and customers. Adds automated marketing tools, API access and priority support.
Full plan details are on the pricing page.
Auto repair shop CRM software stores every customer and vehicle your garage looks after, along with their service history, and uses that data to keep customers coming back: MOT and service reminders, SMS and email campaigns, review requests and win-back messages to lapsed customers. My Garage CRM does all of this and connects it to your job cards and invoicing.
Yes. Auto repair shop CRM is the term used mostly in the US, while UK garages tend to say garage CRM or workshop CRM. They describe the same thing: software that manages customer relationships for a vehicle repair business. My Garage CRM is built for UK garages, with MOT reminders, DVLA lookups and UK VAT invoicing included.
Plans start at £139 per month for Starter, with Professional at £265 and Enterprise at £365. There are no set-up costs, billing is monthly with no long-term contract, and there is a 28-day free trial with no card required. See the pricing page.
Yes. Customer records, vehicles and MOT dates can be imported from your current system or a spreadsheet, so reminders can start straight away. Contact us for help with migration.
Yes. It runs in any browser on a phone, tablet or desktop, so a mobile mechanic or a one-bay workshop can use the same customer records, reminders and invoicing as a multi-bay garage. See independent garage software.
Try the full auto repair shop CRM free for 28 days. Import your customers, switch on reminders and see the diary start to fill, with no card and no contract.
