Workshop Management Software
for UK Garages & Independent Workshops
One System — Bookings, Jobs, MOT Reminders, Parts, Invoicing & Customer CRM
My Garage CRM is the complete workshop management system for UK independent garages. Accept online bookings 24/7, manage MOT reminders automatically, run digital job cards from booking to invoice, control parts & stock, manage technician time & wages and keep every customer record in one place. From £139/month. 28-day free trial, no credit card.
Workshop Management at a Glance
Complete Workshop Management — All Modules
MyGarageCRM provides an end-to-end platform to run your workshop. Go paperless, reduce admin, and deliver a better customer experience.
Online Booking System
Let customers book MOTs, services, and repairs online 24/7. Automate confirmations and reminders.
MOT Booking & Management
DVSA-friendly MOT scheduling, digital records, and automated renewals.
SMS & Email Reminders
Reduce no-shows by up to 75% with smart reminders and status updates.
Customer Database
Vehicle history, MOT dates, service records, and targeted marketing tools.
Job Management
Track jobs end-to-end with technician scheduling, parts, and progress.
Invoicing & Payments
Professional invoices, online payments, VAT and accounting exports.
Inventory & Parts
Control stock levels, supplier integrations, and purchase orders.
Live Dashboard
Monitor bookings, revenue, and customer trends in real time.
Secure & Compliant
GDPR compliant with UK data centres, backups, and role-based access.
What UK Garage Owners Say About My Garage CRM
See what UK garage owners say about our platform:
"Cut admin time by 60%. Customers love booking online and our MOT reminder system increased bookings by 40%."
"The booking runs itself — automatic confirmations, reminders, and a 35% uplift in repeat business."
"MOT management integrates seamlessly with DVSA. Customer portal reduced calls by 80%."
"Staff scheduling and job tracking transformed our operations. Revenue up 45% year-on-year."
"From booking to invoicing, it handles everything. Support team is responsive and knowledgeable."
"No more double bookings. Automated MOT renewals bring customers back. Reporting guides our decisions."
"All-in-one CRM: jobs, comms, and bookings together. Faster turnaround and a calmer team."
"DVSA-friendly records, automated follow-ups, and clear service histories. Customers notice the difference."
Why UK Garages Choose My Garage CRM
Why garages choose our platform:
Save 10+ Hours Weekly
Automate booking, reminders, and admin tasks.
Increase Bookings by 40%
24/7 online booking grows capacity and revenue.
Reduce No-Shows by 75%
Automated SMS/email reminders keep diaries accurate.
Improve Cash Flow
Deposits, faster invoicing, and payment tracking.
Delight Customers
Online booking and status updates improve satisfaction.
Work Anywhere
Cloud-based access from any device.
Workshop Management Software Pricing
Professional pricing plans — choose the perfect fit for your workshop:
Starter
Essential work shop management for small workshops starting their digital journey
- ✓AI Mechanic Assistant
- ✓MOT Checker & Reminders
- ✓Job Booking System
- ✓Estimates & Invoicing
- ✓Client Management
- ✓Diary Calendar
- ✓Basic Reporting
- 👥Up to 3 staff, 250 customers
Professional
Complete garage booking solution for workshops going paperless
- ✓Everything in Starter +
- ✓Parts Sales & Inventory
- ✓Product Sales
- ✓Staff Systems & Rotas
- ✓Purchase Orders
- ✓Advanced Reporting
- ✓SMS Reminders
- 👥Up to 10 staff, 500 customers
Enterprise
Enterprise work shop management for dealerships and multi-bay workshops
- ✓Everything in Professional +
- ✓Car Sales Module
- ✓API Access
- ✓Priority Support & Training
- ✓Automated Marketing Tools
- ✓Financial Dashboard
- ★Unlimited staff & customers
Special Offers for UK Garages
Volume Discounts Available — multi-location and annual payment discounts
Included in All Plans
How All Eight Modules Connect — One System, Zero Re-Entry
The problem with using separate tools for booking, job cards, invoicing and customer records isn't that any one tool is bad — it's the gaps between them. Every time data moves from one system to another, someone has to transfer it manually. That's where errors creep in, time disappears, and information gets lost. My Garage CRM eliminates those gaps.
Diary & Booking
Online or phone booking lands in the diary. Bay and technician allocated. The confirmed booking creates the job card automatically — no re-entry of customer or vehicle details.
Job Card
Technician works from the digital job card. Parts added from stock, labour logged by the minute. Completed job card feeds the invoice in one click — every line already populated.
Parts & Stock
Parts added to a job card deduct from inventory in real time. Reorder alerts fire when levels drop. No separate stock sheet — the job card IS the stock movement.
Invoicing
Invoice generated from job card — parts, labour, VAT all there. Sent by email or SMS. Payment recorded. Feeds directly into financial reports — no manual accounting entry.
MOT Reminders
MOT dates tracked against every vehicle. Automated 28/14/7-day SMS and email reminders fire without manual action — converting reminders directly into diary bookings via booking link.
Customer CRM
Every job, invoice, MOT date and communication stored against the customer record automatically. When any vehicle returns, full service history visible in seconds — no paper files.
Staff & Wages
Labour hours logged on job cards feed into technician performance and wage calculations. Rotas, holiday, sold-versus-paid hours — all connected to the live workshop view.
Reports & Dashboard
Every completed job, invoice and payment feeds the dashboard automatically. Revenue, parts margin, technician utilisation, outstanding invoices — all updating in real time.
The result: information entered once flows through the entire system automatically. A booking becomes a job card. A job card becomes a stock movement and an invoice. An invoice becomes a report entry. Every step connected — no gaps, no manual transfers.
What Is Workshop Management Software — and Does Your Garage Actually Need It?
What Good Workshop Management Software Does
At its core, workshop management software replaces the disconnected combination of tools most garages accumulate — a paper diary, a separate invoicing tool, a customer spreadsheet, manual MOT reminder texts and a stock book on the shelf. Each of those works in isolation. The problem is the manual effort to keep them in sync.
Good workshop management software eliminates that manual sync. A booking creates a job card. A job card draws parts from stock. A completed job card raises an invoice. An invoice feeds the revenue report. The customer record updates automatically at every stage. Information is entered once and flows everywhere.
Signs Your Garage Would Benefit
- Jobs take longer to invoice because data has to be re-entered from the job card
- Customers ring to ask if their car is ready — interrupting the workshop floor
- MOT or service reminders aren't going out consistently because it's manual
- Parts are used on jobs but not always ending up on the invoice
- No clear view of today's jobs, who's doing what, and what's overdue
- Customer history involves searching through paper records or spreadsheets
- Staff hours aren't tracked accurately against job cards for wage calculations
- Revenue reports rely on manual exports at month-end
If three or more of those apply, a connected workshop management system will save measurable time and recover revenue within the first 30 days.
Which UK Garages Is My Garage CRM Built For?
My Garage CRM is built for UK independent automotive businesses of all sizes and specialisms. If you service, repair or MOT cars for paying customers, the system was designed around how you work.
Independent Service Garages
1–10 bay workshops running servicing, repairs and tyres. One system replaces the paper diary, the invoice spreadsheet and the manual reminder texts.
MOT Testing Stations
Automated MOT reminders fill test slots passively. DVSA-compliant record keeping. Failure-to-repair workflow turns every failed test into a quoted repair job instantly.
Mobile Mechanics
Fully cloud-based and mobile-optimised. Create job cards, raise invoices and take payment from the roadside. Access every customer record from any device.
Fast-Fit & Tyre Centres
High-volume, fast-turnaround operations. Job cards created in under two minutes, parts deducted from stock instantly, invoices raised in one click at collection.
Multi-Location Groups
Manage multiple branches from one login — per-site diaries, staff rotas and inventory, with consolidated reporting across all locations.
Specialist & Performance Workshops
Complex jobs with high parts values. Cost vs sell, technician time and job profitability all visible per card — not just at month end.
What a Typical Day Looks Like With My Garage CRM Running Your Workshop
The best measure of any workshop management system isn't its feature list — it's whether the workshop runs more smoothly because of it.
| Time | What Happens | What My Garage CRM Does |
|---|---|---|
| 08:00 | Manager reviews today's workload | Live diary shows all bookings, bays, technicians and job statuses — no whiteboard needed |
| 09:00 | Walk-in customer, no booking | Customer searched by reg — full history on screen. Job card created in under 2 minutes, details pre-filled |
| 10:30 | Technician finds additional work | Parts added from stock, estimate sent to customer by SMS — approval logged with timestamp |
| 14:15 | Job marked complete | Invoice generated with all parts and labour itemised — sent to customer before they arrive to collect |
| 17:30 | End of day check | Dashboard shows jobs completed, revenue, outstanding invoices — overnight MOT reminders fire automatically |
At no point in that day did anyone manually transfer information between systems, re-enter customer details, remember to send a message, or update a stock spreadsheet separately. The workshop ran — the software handled the admin.
The Complete Guide to Workshop Management Software for UK Garages (2025)
If you run an independent garage in the UK, the phrase workshop management software covers a lot of ground. Some garages think it just means an online booking page. Others assume it's a synonym for invoicing software. In reality, a proper workshop management system is the operating backbone of your entire business — connecting every touchpoint from the moment a customer books, through to the invoice being paid and the next reminder going out automatically.
This guide explains exactly what workshop management software should do, what separates a purpose-built garage system from a generic business tool, and how to evaluate whether a platform is the right fit for how your workshop actually operates day to day.
What Workshop Management Software Actually Does
A fully integrated workshop management system handles seven core functions simultaneously, with all of them sharing the same underlying data so information is entered once and flows everywhere:
Booking & Diary Management
Accepts bookings online, by phone or walk-in. Allocates bays and technicians automatically. Sends confirmations and reminders by SMS and email without manual intervention. Prevents double booking. Shows a live view of every bay and every job across the entire working day.
Digital Job Cards
Replaces paper job sheets with digital records linked to the customer and vehicle. Technicians log labour time, add parts from stock, and note additional work — all captured against the job from a mobile device or workshop screen. Nothing gets lost in a paper pile.
MOT Lifecycle Management
Tracks MOT expiry dates for every vehicle in your database. Fires automated reminder sequences at 28, 14 and 7 days before expiry with a booking link embedded in each message. Failed MOTs trigger an instant repair quotation workflow so every failure converts into a chargeable job rather than a lost opportunity.
Parts & Inventory Control
Maintains a live parts catalogue with stock levels updated in real time as parts are drawn onto job cards. Reorder alerts trigger when stock falls below your minimum threshold. Purchase orders are raised from within the system and reconciled against delivery notes and supplier invoices automatically.
Invoicing & VAT Compliance
Generates professional, VAT-compliant invoices directly from completed job cards — with every part, labour line and additional item already populated. Invoices are delivered to customers by email or SMS. Payments are tracked and outstanding balances flagged. Sage and QuickBooks exports maintain your accountancy records without re-entry.
Customer CRM
Maintains a complete record for every customer — vehicle history, MOT dates, past jobs, service intervals, communication history and outstanding balances. When a returning customer arrives, their full history is on screen in seconds. Targeted campaigns can be sent to specific segments: diesel owners, customers overdue a service, or any other filter you define.
Why UK Garages Specifically Need Purpose-Built Workshop Software
The UK automotive aftermarket has specific requirements that generic business software doesn't address. DVSA compliance for MOT record keeping, VAT-inclusive pricing conventions, UK vehicle registration lookup via the DVLA database, and the particular workflow of a multi-bay workshop with rotating technicians — none of these come built in to a standard CRM or booking tool.
My Garage CRM is built from the ground up for UK garages. Vehicle lookup pulls DVLA data automatically — you enter a registration and the make, model, colour and engine size populate without manual typing. MOT reminder sequences follow DVSA best practice. Invoices are formatted to UK accounting standards, with VAT calculated at the correct rate and the correct information presented for Making Tax Digital compliance. UK bank holiday awareness means no reminder sequences fire at odd times.
For UK garage owners, this means zero configuration time spent adapting a generic platform. The system works the way your workshop works from day one.
The Hidden Cost of Manual Workshop Management
Most garage owners running manual systems underestimate what the current approach actually costs. The visible cost is time — but the invisible cost is revenue that never gets captured.
| Manual Process | Time Lost Per Week | Revenue Risk |
|---|---|---|
| Re-entering customer details per booking | 3–5 hours | Data errors cause wrong-vehicle invoices |
| Manually sending MOT reminder texts | 2–3 hours | Inconsistent reminders = empty MOT slots |
| Transcribing job cards to invoices | 4–6 hours | Parts missed from invoices = lost margin |
| Updating stock records separately | 2–3 hours | Over-ordering or parts unavailable when needed |
| Answering "is my car ready?" calls | 1–2 hours | Technicians interrupted mid-job |
| Total manual overhead | 12–19 hours/week | Estimated £2,000–£5,000/month in lost margin |
The 12–19 hours per week is typically spread across several people — the service advisor re-entering data, the owner sending reminders from their phone, the bookkeeper re-typing job card figures into an invoice. Each task seems small. Together they represent the equivalent of a part-time member of staff doing nothing but data transfer.
My Garage CRM eliminates every one of those manual transfers. Data is entered once, at the point of booking, and flows automatically through job card, stock deduction, invoice and customer record without anyone touching it again.
How to Choose the Right Workshop Management Software for Your UK Garage
Choosing workshop management software is one of the most consequential operational decisions an independent garage owner will make. The right system will save you double-digit hours every week, protect revenue that currently leaks through manual errors, and give you a professional edge that retains customers and attracts new ones. The wrong system creates new frustrations and leads to abandonment after a few months. Here is how to evaluate the options correctly.
✓ Built Specifically for UK Garages
Generic platforms require extensive customisation to handle MOT reminders, DVLA lookups, DVSA record-keeping and UK VAT rules. A purpose-built UK garage platform does all of this out of the box. Check whether the platform was developed for the UK market or adapted from a foreign product — the difference shows immediately in day-to-day use.
✓ True End-to-End Integration
Ask specifically whether data flows automatically between modules without manual re-entry. A booking should auto-create a job card. A job card should auto-deduct stock and auto-populate the invoice. If any of these transitions require manual copying, the "integration" is superficial and the time savings will be minimal.
✓ MOT Reminder Automation
MOT reminders are the single highest-ROI feature in any garage management system. Confirm that reminders run automatically without any manual trigger, that customers receive a direct booking link in the reminder message, and that the system tracks whether a booking has been made following the reminder so the sequence can adjust accordingly.
✓ UK-Based Support
When something goes wrong on a busy workshop Monday morning, you need UK-based support that answers the phone during UK business hours and understands the regulatory context you're working in. Offshore support centres and email-only helpdesks are a significant operational risk for a time-sensitive workshop environment.
✓ Transparent Pricing, No Lock-In
Confirm the full monthly cost including SMS credits, additional users and any feature that's listed as an add-on. Ask directly whether you can export your data if you cancel. Any provider that charges for data export or cannot confirm you own your customer data is not suitable for a long-term operational relationship.
✓ Mobile-Ready for the Workshop Floor
Technicians don't work at a desk. The system must work fully on a tablet or smartphone from the workshop floor — not just the customer-facing booking page. Job card creation, parts lookup, labour logging and job status updates should all be accessible and fast on a mobile screen, not just on a desktop browser.
Questions to Ask Any Workshop Software Provider
- Does a booking automatically create a job card, or does someone have to do that manually?
- When a technician adds a part to a job card, does stock deduct automatically?
- When a job is marked complete, does the invoice generate automatically with all items populated?
- Do MOT reminders run without any manual trigger from my team?
- Is customer data stored on UK servers and GDPR compliant?
- Can I export all my data freely if I ever decide to leave?
- Is support UK-based and available by phone during working hours?
- Does DVLA vehicle lookup work from a registration plate entry?
Workshop Management Software: My Garage CRM vs Generic Alternatives
Understanding how purpose-built garage software compares to the generic alternatives garages often start with helps clarify the tangible operational difference. Here is how the systems compare across the features that matter most to a working UK workshop.
| Feature | My Garage CRM | Generic CRM | Paper / Spreadsheets |
|---|---|---|---|
| Online booking with bay allocation | ✓ | Partial | ✗ |
| DVLA vehicle lookup by registration | ✓ | ✗ | ✗ |
| Automated MOT reminder sequences | ✓ | ✗ | ✗ |
| Booking auto-creates job card | ✓ | ✗ | ✗ |
| Job card auto-deducts parts stock | ✓ | ✗ | ✗ |
| Job card auto-populates invoice | ✓ | Partial | ✗ |
| Technician time tracking on job cards | ✓ | ✗ | ✗ |
| UK VAT-compliant invoicing | ✓ | Add-on | ✗ |
| Multi-location with consolidated reporting | ✓ | Partial | ✗ |
| UK-based phone support | ✓ | ✗ | N/A |
The comparison above highlights a consistent pattern: generic CRM and booking tools cover the customer-facing surface (accepting bookings, sending confirmations) but leave the workshop-floor operations — job cards, parts, technician time, stock — disconnected from the front-end data. My Garage CRM is the only layer required.
What ROI Can a UK Garage Expect from Workshop Management Software?
The return on investment from a workshop management system comes from three distinct sources: time recovered, revenue captured and revenue grown. Here is how those numbers typically look for an independent UK garage with 2–5 bays running My Garage CRM.
Time Recovered
The average garage running My Garage CRM reports saving 10–15 hours of admin time per week. At a conservative £15/hour equivalent, that's £600–£900/month in recovered productive capacity — time that goes back to the workshop floor or to the owner.
Typical monthly value: £600–£900
Revenue Captured
Parts missed from invoices, labour time not billed, and additional work authorised verbally but not recorded are common leakage points in manual systems. Automated job cards and invoice population typically recover 3–8% of monthly turnover that was previously slipping through.
Typical monthly value: £500–£2,000
Revenue Grown
Automated MOT reminders consistently increase MOT slot fill rates by 30–40%. Online booking increases overall booking volume because customers book outside office hours. Together these typically add 15–25% to monthly booking revenue within the first 90 days.
Typical monthly value: £1,000–£4,000
For a Typical 3-Bay Independent Garage
Monthly subscription cost of £265 (Professional plan). Combined time, captured and grown revenue typically delivers £2,100–£6,900 in monthly benefit within 90 days. ROI of 8x–26x on the monthly subscription cost.
Start Your Free 28-Day TrialHow to Switch Your Garage to a Digital Workshop Management System
The most common reason garage owners delay switching to digital workshop management is the perceived disruption of the transition. The concern is understandable — a garage cannot go offline for a week while migrating systems. In practice, the switch to My Garage CRM is designed to run in parallel with your existing processes and typically completes within five working days with zero disruption to live jobs.
Sign Up and Book Onboarding (Day 1)
Start your 28-day free trial and book a 45-minute onboarding call with your UK-based setup specialist. No credit card required. The onboarding call covers your workshop layout, service types, pricing and any specific workflow requirements so the system is configured correctly before you go live.
Import Your Customer Database (Days 1–2)
Export your existing customer list from your current system — whether that's a spreadsheet, a previous CRM or a paper record that's been typed up. My Garage CRM's import tool maps your columns to the correct fields and loads your complete customer and vehicle database. MOT dates are imported and reminder sequences activate automatically once imported.
Configure Services, Parts and Staff (Days 2–3)
Add your service menu, standard labour times and pricing. Import your parts catalogue if you have one, or start adding parts as jobs require them. Set up technician profiles, bay names and working hours. Each of these can be refined over time — you do not need a perfect parts catalogue to go live, only the basics.
Go Live — Run Parallel for One Week (Days 3–7)
Most garages run the new system in parallel with their existing process for one to two days — creating jobs in both systems simultaneously so the team builds confidence. By day three, the vast majority of garages have switched fully. The live workshop training resource stays accessible indefinitely so new staff can be onboarded at any point.
Full Operation — MOT Reminders Active, Online Bookings Live
From this point, bookings arrive online, job cards generate automatically, reminders fire without manual action, and invoices are produced in one click from completed jobs. The system runs your workshop. You focus on the actual work.
Workshop Management Software and UK Garage Compliance
Running a UK garage involves navigating a specific set of legal and regulatory requirements. A well-designed workshop management system supports compliance rather than creating additional administrative burden around it. Here is how My Garage CRM addresses the key compliance requirements facing UK independent workshops.
DVSA MOT Compliance
MOT record keeping must meet DVSA standards. My Garage CRM maintains digital MOT records per vehicle, timestamps every status change, and retains records for the required period. The failure-to-repair workflow documents customer decisions on failed advisory items — creating an auditable record of what was recommended and what was declined.
GDPR & UK Data Protection
Customer data is stored on UK-based servers with TLS encryption in transit and AES-256 encryption at rest. Daily automated backups are retained for 30 days. Role-based access controls ensure technicians see only the job information they need, while managers and owners have full system access. Right-to-erasure requests can be processed through the customer record.
Making Tax Digital (MTD)
My Garage CRM's invoicing module generates VAT-compliant records that can be exported to Sage or QuickBooks for MTD-compatible submission. Invoice records are retained in the system with a full audit trail, meeting HMRC's digital record-keeping requirements for VAT-registered businesses.
Consumer Rights Act 2015
Digital job cards create a timestamped record of the work scope agreed with the customer before work begins, any additional work authorised during the job (with SMS approval logs), and the final invoice issued. This audit trail protects both the garage and the customer in any dispute about what was agreed and what was charged.
Employment Records
The staff management module maintains records of hours worked per technician against specific jobs. These records support accurate wage calculations, holiday tracking and compliance with National Minimum Wage requirements — with a clear audit trail that can be produced in the event of a HMRC or employment tribunal enquiry.
Marketing Consent (PECR)
SMS and email reminders sent via My Garage CRM are categorised as service communications rather than marketing, meaning they fall within legitimate interest under GDPR and PECR when sent to existing customers regarding services they have previously used. Marketing campaigns require explicit consent, which is captured and stored per contact.
UK Garage Industry: Why Digital Workshop Management Is No Longer Optional
The UK automotive aftermarket is one of the largest in Europe, with approximately 40,000 independent garages and fast-fit operators serving a vehicle parc of over 40 million registered cars. The competitive environment has changed significantly in the past five years, and garages still running paper-based systems face a growing structural disadvantage.
Consumer expectations have shifted materially. Customers who book restaurants, appointments and travel online expect the same convenience from their garage. A workshop without an online booking option is invisible to a significant and growing segment of the car-owning public — particularly the under-45 demographic that represents the long-term customer base of any independent garage.
Digital reminders have become a baseline expectation rather than a differentiator. Customers who receive an automated, personalised MOT reminder with a direct booking link three weeks before their MOT is due will book that slot. Customers who receive nothing will search Google for the closest garage with availability — and that garage may not be yours.
The garages growing most consistently within the UK aftermarket are not always the ones with the newest equipment or the most experienced technicians. They are the ones that capture every booking opportunity, invoice every item correctly, and maintain consistent customer contact. Workshop management software is the system that makes all three happen reliably at scale.
Frequently Asked Questions — Workshop Management Software UK
Everything you need to know about My Garage CRM and workshop management software for UK garages.
Workshop management software is a connected digital platform that replaces the disconnected combination of paper diaries, spreadsheets and separate invoicing tools most independent garages rely on. My Garage CRM covers online booking, digital job cards, MOT reminders, parts inventory, invoicing, staff rotas and customer CRM — all in one system, with no manual data re-entry between modules. It is specifically built for UK garage workflows, including DVSA compliance, DVLA vehicle lookup and UK VAT invoicing.
My Garage CRM is rated 4.9/5 by 2,000+ UK garages and is purpose-built for the UK automotive aftermarket. Unlike generic platforms adapted from overseas products, My Garage CRM was developed from the ground up for UK garage workflows — covering DVLA lookups, DVSA-compliant MOT management, UK VAT invoicing, and all the specific operational requirements of an independent UK workshop. The platform handles online booking, digital job cards, automated MOT reminders, parts inventory, one-click invoicing, staff rotas and customer CRM in a single connected system with UK-based support.
My Garage CRM offers three plans: Starter at £139/month (up to 3 staff, 250 customers), Professional at £265/month (up to 10 staff, 500 customers), and Enterprise at £365/month (unlimited staff and customers). All plans include UK-based support, free onboarding, regular software updates, GDPR-compliant UK data storage and a 28-day free trial with no credit card required. There are no setup fees and you can cancel at any time.
Yes. My Garage CRM offers a full 28-day free trial with complete access to all features on your chosen plan. No credit card is required to start, and there is no automatic billing at the end of the trial period. Most garages complete setup and are processing live jobs within 24 hours of signing up, supported by a structured onboarding session with a UK-based specialist.
Yes. My Garage CRM's MOT management module is built specifically for UK DVSA compliance. It maintains digital MOT records per vehicle with timestamped status changes, sends automated reminder sequences at 28, 14 and 7 days before expiry with a direct booking link, and includes a failure-to-repair workflow that documents advisory item decisions — creating a full audit trail that meets DVSA record-keeping requirements. The system also converts failed MOT tests into repair quotations automatically, turning every failure into a chargeable job opportunity.
Yes. The My Garage CRM online booking portal is live 24 hours a day, seven days a week, allowing customers to book MOTs, full services, interim services, repairs, tyres and any custom service type you define. The system sends immediate booking confirmations by email and SMS, pre-appointment reminders at intervals you set, and post-job follow-up messages automatically — without any manual action from your team.
My Garage CRM tracks the MOT expiry date for every vehicle in your customer database. When the expiry date is approaching, the system automatically sends personalised SMS and email reminders at 28 days, 14 days and 7 days before expiry — each message includes the customer's name, vehicle registration and a direct link to your online booking page. The entire sequence runs without any manual trigger from your team, 24 hours a day, 365 days a year. If the customer books following a reminder, the sequence closes automatically. This consistently fills MOT slots that would otherwise go unused.
Yes. Multi-location management is available on the Professional and Enterprise plans. Each location has its own diary, bay configuration, technician roster and parts inventory. Managers can view all locations independently or switch to a consolidated dashboard showing bookings, revenue and outstanding jobs across the entire group. Customer records and vehicle histories are accessible across all locations from a single login.
Yes. The staff management module handles technician scheduling, shift rotas, holiday and absence tracking, and wage calculations. Labour hours logged on digital job cards feed directly into technician performance reports — showing sold hours versus paid hours, job throughput and average job completion time. Wage summaries are calculated from actual logged hours, eliminating the need for a separate timesheet or HR system for workshop staff.
Yes. The inventory management module maintains a live parts catalogue with real-time stock levels. When a technician adds a part to a job card, it is automatically deducted from stock — no separate update required. Reorder alerts fire when stock falls below your defined minimum. Purchase orders can be raised from within the system and reconciled against supplier deliveries. The inventory is always accurate because it is driven by job card activity, not manual stock counts.
Yes. All customer data is stored on UK-based servers with TLS encryption in transit and AES-256 encryption at rest. Daily automated backups are retained for 30 days. Role-based access controls restrict data visibility by staff role — technicians see only their assigned jobs while managers have full access. Right-to-erasure requests can be processed through the customer record. The system meets all GDPR requirements for UK data controllers.
Starter (£139/mo) is designed for smaller workshops with up to 3 staff and 250 customers. It includes the AI Mechanic Assistant, MOT checker and reminders, job booking, estimates and invoicing, client management, diary calendar and basic reporting. Professional (£265/mo) adds parts inventory, product sales, staff rotas and scheduling, purchase orders, advanced reporting and SMS reminders for up to 10 staff and 500 customers. Enterprise (£365/mo) adds a car sales module, API access for custom integrations, priority support and training, automated marketing tools, a full financial dashboard and unlimited staff and customers. All plans include UK-based support, free onboarding and regular updates.
Absolutely. My Garage CRM is fully cloud-based and mobile-optimised, making it ideal for mobile mechanics working on-site at customer locations. Every feature — job card creation, customer record lookup, parts availability check, invoice generation and payment processing — works from any smartphone or tablet with an internet connection. There is no workshop location required and no software to install locally.
Most garages complete initial setup and process their first live jobs within 24 hours of signing up. The onboarding process includes importing your existing customer database, configuring your service types and pricing, setting up your online booking page and activating the MOT reminder sequences. A UK-based onboarding specialist guides you through each step. Most garages run the new system in parallel for one to two days before switching fully — there is no need to shut down your existing process during the transition.
My Garage CRM supports accounting data exports compatible with Sage and QuickBooks, covering invoices, payments received and VAT records. Payment processing integrations allow customers to pay online via card. SMS gateway connections power the automated reminder and communication sequences. Full API access is available on the Enterprise plan for custom integrations with any third-party system. All exports are in standard formats that any accountant familiar with UK business software will recognise immediately.
For the majority of UK garages, yes. My Garage CRM generates professional, VAT-compliant invoices directly from completed job cards — with every part, labour line, MOT fee and additional item already populated. Invoices are sent to customers by email or SMS and payments are tracked within the system. For garages that require a dedicated accountancy package, exports to Sage and QuickBooks are included so both systems stay in sync without manual re-entry.
All plans include a UK-based support team available by phone and email during UK business hours, a structured onboarding session for initial setup, step-by-step training guides for all features, video tutorials for staff training, and ongoing support throughout your subscription. Enterprise plan customers receive priority support with faster response times and a dedicated account manager. Support is based in the UK — the team understands the operational context of a working UK garage.
You own your workshop data at all times. If you choose to cancel your subscription, you can export your complete customer database, vehicle records, job card history and invoicing data before your account closes. My Garage CRM does not impose data-exit fees or restrict your access to your own records. Your data is yours — we simply provide the platform to manage it.
See My Garage CRM Workshop Management in Action
Watch the full workshop management system in action — online booking, digital job cards, MOT reminders, parts stock and one-click VAT invoicing — all connected in one UK-built garage management system.
Explore every module: Diary & Bookings · Job Cards · MOT Management · Parts & Stock · Customer CRM · Staff & Wages · View Pricing
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