Garage Management Software for UK Independent Workshops

“We moved from paper job cards to My Garage CRM and never looked back. MOT reminders and job tracking keep every bay full.”

“Admin time is down by half. Jobs, invoices and customer history are all in one place. Staff picked it up in a single day.”

“Compared with our old system, the diary and MOT CRM in My Garage CRM are miles better. We’re simply more organised.”

“Customers love the reminders and clear invoices. Our repeat business and review scores have both increased.”

“Migration was painless. All customers, vehicles and MOT dates came across accurately. Support team were brilliant.”

“Online booking plugged straight into our website. Now over 40% of bookings come in while we’re closed.”

“The reporting shows exactly where our profit comes from. Labour, parts and MOTs are all broken down properly.”

“Customer portal and SMS updates have cut phone calls massively. Customers know exactly what’s happening with their car.”

“Stock control and purchasing are under control now. Fewer missing parts and much clearer margins.”

“We see real figures for hours sold vs hours paid. It’s changed how we manage staff and plan the diary.”

"MOT reminders go out automatically and the diary fills itself. We've stopped losing customers to competitors simply because we now follow up at the right time."

"SMS campaigns through My Garage CRM fill our ramp slots every week. Targeting the right customers with the right offer has transformed our marketing completely."

"Customer search by reg, name or phone pulls the full record in seconds. No more digging through spreadsheets or paper job cards at the end of a busy day."

"Every job, invoice and customer message logged automatically. The complete history for each customer is always there when you need it. Absolutely brilliant system."

"A win-back campaign brought in nearly £3,000 of bookings in one month. Identifying and targeting lapsed customers through the database took minutes to set up."

"Technician job allocation is clear and fast. Every ramp knows what's on it, every customer knows their car's status. Workshop efficiency has improved dramatically."

"Automated service reminders go out without us touching anything. Every customer is contacted at exactly the right time and repeat bookings have increased every month."

"Parts tracking has cut our missing-parts issues to almost zero. Stock levels are accurate, orders are timely and jobs complete on schedule far more consistently now."

"Our diary is always full because the system chases customers automatically. MOT reminders, service nudges and follow-ups all handled without any input from the team."

"Set up took one afternoon. Within a week every customer was getting automated reminders and our no-show rate had already started to drop noticeably."

"GDPR consent is managed automatically. Our database is fully compliant and we run SMS marketing campaigns with complete confidence every single time."

"Fleet accounts are managed per company with all vehicles under one record. Reminders, service history and invoicing for every vehicle handled automatically."

"Post-job review requests go out automatically. Our Google rating has improved significantly and the process requires absolutely no effort from the workshop team."

"The customer portal has cut inbound calls by nearly half. Customers check their own service history, approve estimates and book online without ever needing to ring us."

"Digital vehicle inspections with photos sent straight to the customer. Authorisation rates on additional work have gone up significantly since we introduced it."

"Analytics show exactly which services and customers generate the most profit. We've adjusted our marketing and pricing based on the data and margins have improved."

"Repair progress updates go out at every stage. Customers love knowing what's happening and calls asking for updates have dropped by more than half."

"Imported 700 customer records in one afternoon. Every customer was live with accurate data and receiving automated reminders from the very same day."

"Every MOT due date tracked and reminders go out automatically. We've stopped losing repeat business to competitors since we made the switch."

"Invoicing and VAT reporting is fast and accurate. The accountant export saves hours every month and errors have dropped to almost nothing since we switched."

"My Garage CRM replaced three separate systems we were running. One platform for customer records, job management, reminders and invoicing. So much simpler."

"Seasonal campaigns take minutes to set up and deliver consistent results. Far more effective than any social media or leaflet campaign we've run."

"Customer notes mean every technician knows the full history before touching the car. Special requirements, past issues and preferences always visible to the whole team."

"Win-back campaigns target customers who haven't visited in months. Personalised SMS offers have recovered customers we genuinely thought were gone for good."

"Reminder timing is fully customisable. We send 6-week and 2-week MOT nudges and our booking rate for MOT slots has nearly doubled since we set them up."

"Multiple vehicles per customer all under one account. Separate histories and separate reminders for each vehicle with no extra work required from anyone on the team."

"New staff get productive in half the time because the system guides every step. Consistent customer experience regardless of who's on the desk."

"Bulk SMS takes five minutes and delivers a response rate we've never matched with email or social media. Best marketing feature in the system by far."

"High-value customers are flagged so they always receive priority treatment. My Garage CRM identifies our most profitable clients and helps us make sure we never lose them."

"Workshop throughput has improved since we started using the job scheduling tools. Ramps are allocated efficiently and technician time is used far more productively every day."

"Service anniversary reminders bring customers back like clockwork every year. Retention runs on autopilot and repeat bookings have increased steadily month after month."

"My Garage CRM makes our workshop look far more professional than our size would suggest. Automated communications and a slick customer portal give a premium feel."

"60 fleet vehicles across multiple business accounts all managed in one system. Every service record, reminder and invoice handled separately per company automatically."

"Job costing shows us exactly what each repair made after parts, labour and consumables. We've adjusted pricing on several services and profitability has improved."

"Before My Garage CRM we lost customers through poor follow-up. The automation handles every reminder and follow-up now and our retention figures reflect the difference."

"Parts supplier integration keeps stock accurate and order times fast. We rarely run short on common items now and job delays caused by missing parts have almost stopped."

"My Garage CRM has made our workshop genuinely paperless. Digital job cards, electronic signatures and automated invoices mean nothing gets lost and everything is searchable."

"Tyre change season, winter checks, summer servicing — targeted offers through the system fill the diary every time. SMS campaigns are by far our best marketing channel."

"Customer satisfaction scores have improved every month since we added the automated feedback tools. The post-job messages prompt reviews and responses have been overwhelmingly positive."

"40 years as a mechanic. My Garage CRM is the first system that's made a measurable difference to the business. The automated tools alone have paid for the subscription many times over."

"My Garage CRM makes our small workshop look as professional as a main dealer. Automated comms, digital inspections and the customer portal give every customer a premium experience."

"Customer retention has improved every month since we switched. Follow-ups, reminders and campaigns all run automatically and repeat bookings have never been higher."

"Lifetime value tracking showed us our most loyal customers. Targeted campaigns to that group have improved both retention and average spend every single month."

"Labour tracking shows hours booked versus hours sold every week. We identified undercharging on two common jobs immediately and profitability improved straight away."

"The estimate tool with photo evidence gets customer approvals faster than anything we used before. Customers trust the work when they can see exactly what needs doing."

"The diary is always accurate. Bookings, ramp allocations and technician time all visible on one screen. We've never been better organised in 12 years of running the workshop."

"Vehicle history goes back to the first visit. When a regular calls we know their car better than they do. That kind of knowledge builds real loyalty and keeps customers coming back."

"Three technicians and the system keeps everyone on the same page. Job status, parts needed and customer approvals all visible to the whole team in real time all day."

"The automated follow-up sequence after every job has generated more referrals than any other marketing we've done. Customers recommend us because we stay in touch professionally."

"Digital job cards are updated by technicians on their tablets in real time. No more paper trails, lost job sheets or handwriting nobody can read at the end of the day."

"The reporting dashboard gives us a clear view of monthly revenue, job types and customer retention. We make better business decisions because the data is always right there."

"Warranty job tracking is clear and accurate. We know exactly which repairs are under warranty, what's been claimed and what's outstanding. No more disputes with customers."

"Parts costs are tracked accurately on every job. Labour and parts together so we always know the true cost before the invoice goes out. Margins are far tighter now."

"Technician performance tracked without any extra admin. Hours per job, comeback rate and efficiency all measured automatically. Managing the team is far easier now."

"SMS open rates are far better than any email campaign we've run. Customers read texts and act on them. Our marketing ROI through My Garage CRM has been exceptional from day one."

"Every customer interaction is logged automatically. The complete record is always there and it makes every conversation with a customer far more informed and professional."

"MOT bay booking is managed separately from general workshop jobs. Slots are always visible, never double-booked and customers get automated reminders for both service types."

"We segment customers by vehicle age and send targeted offers. Owners of older vehicles get different campaigns to newer car owners. Response rates are consistently excellent."

"The customer portal has transformed how customers interact with us. Self-service booking, history access and digital approvals mean we handle far more work with the same team size."

"No-shows have dropped significantly since we started using the appointment reminder sequence. Two reminders before every booking and customers arrive on time far more consistently."

"Running a two-ramp workshop on my own, My Garage CRM handles all the customer communication I don't have time for. Like having a receptionist working 24 hours without the cost."

"Invoicing is fast and professional. Customers receive clear digital invoices with a full job breakdown and our payment time has improved noticeably since we switched."

"My Garage CRM has improved our workshop's local reputation. Professional communications, fast responses and accurate records make customers feel valued and they tell other people."

"Online booking integration with our website has filled appointment slots we used to leave empty. Over 30% of our bookings now come in outside business hours automatically."

"Comeback tracking flags any vehicle that returns with the same fault. We review those jobs properly, identify the root cause and our comeback rate has dropped significantly."

"My Garage CRM keeps our workshop GDPR compliant without any extra effort. Customer consent, data storage and marketing permissions are all managed correctly by the system."

"The work-in-progress board gives us a live view of every job in the workshop at any moment. Customer queries are answered instantly without anyone needing to walk to the workshop."

"Proactive service recommendations have increased our average job value considerably. The system flags what each vehicle is due and we advise customers before they even ask."

"My Garage CRM has made our small independent competitive with much larger operations. Professional systems, automated comms and digital records put us on a level playing field."

"Service reminders, MOT nudges and seasonal checks all from the same platform. One system doing the work of what used to take three separate tools to manage."

"Customer satisfaction tracking has given us real insight into what we do well and where we can improve. Scores have gone up every quarter since we started measuring properly."

"Every mechanic uses My Garage CRM daily. Job updates, parts requests and customer notes all logged digitally. The whole workshop communicates better than it ever has."

"Business performance reports show monthly trends clearly. Revenue per job, customer retention rate and ramp utilisation all tracked automatically. Invaluable for planning ahead."

"Customer loyalty has visibly improved since implementing My Garage CRM. Regulars comment on how professional and organised we've become. The system does things we couldn't do manually."

"Compliance documentation is always in order. Service records, DVSA requirements and vehicle inspection reports all stored correctly and retrievable in seconds when needed."

"Running a mobile mechanics business, My Garage CRM keeps all my customer records and job history organised perfectly. I look as professional as any main dealer from the back of my van."

"The parts ordering system is integrated directly with our supplier. One click to order, automatic stock update on arrival and every job has the parts it needs on time every time."

"The job profitability report shows which types of work make the most margin. We've focused our marketing on those services and revenue per week has improved consistently."

"My Garage CRM handles everything from booking to payment in one smooth workflow. Customers love the experience, the team love the simplicity and the business has grown as a result."

"Loyalty tools reward our best customers automatically. Top spenders get priority booking and exclusive offers without us doing anything manually. Retention has never been better."

"My Garage CRM has eliminated the chaos we used to have at busy periods. Every job is tracked, every customer is informed and the whole workshop runs far more calmly and efficiently."

"Starting with My Garage CRM from day one was the best decision we made. Looked professional and organised from the very first customer. Would never go back to paper."

"Customer comms run entirely on autopilot. MOT reminders, service follow-ups and satisfaction messages all go out automatically without anyone in the workshop touching them."

"Moving 900 records into My Garage CRM was straightforward. Full service histories preserved, reminders activated immediately and the team was confident using it within days."

"The job scheduling board keeps every ramp visible at a glance. We've eliminated double bookings and technician idle time has dropped significantly since switching."

"Tyre sizes, oil spec and customer preferences captured at first visit. Every return booking is prepared correctly without the customer ever needing to repeat themselves."

"The real-time dashboard shows today's jobs, tomorrow's bookings and any outstanding invoices on one screen. Starting each morning informed and organised has made a real difference."

"Payment links in the completion message mean customers often pay before collection. Cash flow has improved and awkward payment conversations have almost disappeared entirely."

"The loyalty reward trigger sends a special offer after every fifth visit. Regulars love the recognition and repeat booking frequency among our loyal customers has increased."

"Safety advisory flags highlight any car with a previous safety-related item. Technicians are alerted before the job starts and nothing important is ever overlooked."

"The cancellation flow automatically offers freed slots to waiting customers via SMS. Cancelled slots are almost always refilled the same day without any manual effort from us."

"Online bookings, automatic reminders and professional customer communications have all contributed to the best trading year we've ever had. My Garage CRM is worth every penny."

"The estimate approval system with photo evidence has been a real game changer. Customers approve additional work faster and our average job value has increased noticeably."

"Customer referral tracking shows exactly which customers send us new business. We reward the best referrers and word-of-mouth bookings keep growing every single month."

"My Garage CRM is the backbone of our entire operation. Every booking, reminder, update and follow-up flows through it automatically and the workshop runs more smoothly than ever."

"Parts pre-order fires as soon as a service is booked online. Parts are on the shelf before the customer arrives and jobs never stall waiting for a delivery."

"Monthly performance summary shows bookings taken, jobs completed and revenue per slot. Planning staffing and capacity for the month ahead is now data-driven and accurate."

"The multi-site view lets us manage bookings across two locations from one dashboard. Everything separate per site but visible in one place. Perfect for growing businesses."