Mechanics CRM
for UK Workshops & Auto Repair Businesses

Booking creates the job card

When a customer books online or by phone, the diary entry creates the digital job card automatically — customer name, vehicle and service type already populated. Nothing gets re-typed from one system into another.

Job card pulls parts from stock

Parts are added to the job card directly from the stock catalogue. Each part deducts from inventory in real time — no separate sheet to update, no parts used without being charged.

Completed job raises the invoice

Mark a job complete and every labour line and part carries into a VAT-compliant invoice in one click — sell prices, margins and totals all calculated. No re-entry, no missed lines.

MOT dates trigger reminders

MOT expiry dates recorded during a job feed the automated reminder system — SMS and email reminders sent at the right time without any manual action from your team. Bays stay full without the phone-round.

Every job builds customer history

Each completed job is stored permanently in the customer CRM — every vehicle, every service, every part used, every advisory and every invoice. When the car returns, the full history is visible in seconds without touching a filing cabinet.

Labour hours feed staff management

Time logged on job cards flows into staff management — hours sold vs paid per technician, productivity patterns, overtime and rota planning, all from the same data that drives the job card. No separate time sheet, no double entry.

Everything feeds live reports

Jobs, invoices, parts margins and technician hours all flow into business reports that update live as the day progresses — revenue by service type, profit per job, busiest booking slots, technician utilisation and stock turnover in one dashboard.

Independent Service Garages

The most common use case — a 2–6 bay workshop running servicing, repairs, MOTs and tyres. Replace the paper diary, the invoice spreadsheet and the manual reminder texts with one system your whole team uses from day one.

MOT Stations

Automated MOT reminders keep every bay booked without manual phone rounds. DVSA-compliant pass/fail recording, advisory tracking and follow-up repair workflow all built in.

Mobile Mechanics

Fully cloud-based — job cards, invoicing and customer history accessible from any device on any site. Raise a professional invoice from your phone the moment the job is done.

Fast-Fit & Tyre Centres

High-volume, fast-turnaround work needs a system that creates jobs quickly. Job cards created in under two minutes, parts deducted from stock instantly, invoices raised in one click at collection.

Multi-Technician Workshops

When you have multiple mechanics working simultaneously, visibility matters. Every job, every technician and every bay visible on the workshop dashboard — manager can see who's doing what and what's overdue without leaving the office.

Multi-Site Garage Groups

Manage several workshop locations from a single login — consolidated reports across all sites, staff permissions per location and a consistent customer experience whether the car is booked in at your main site or a satellite branch.

What a Generic CRM Tries to Do

• Track sales leads and pipeline stages
• Log emails and phone calls with prospects
• Manage marketing campaigns and follow-ups
• Store contact and company records
• Set tasks and reminders for sales reps

None of these are bad features. They're just the wrong features for a workshop. A garage needs job cards, vehicle records and MOT dates — not a pipeline with deal stages.

What a Mechanics CRM Actually Needs to Do

• Create and manage digital job cards linked to vehicles
• Track parts used per job and deduct from stock
• Record MOT dates and fire automated reminders at the right time
• Log technician labour hours against each job for wage calculations
• Raise a VAT-compliant invoice directly from the completed job card
• Store a vehicle's full service history against the customer record
• Show bays and technician availability in a live booking diary

Diary & Booking System

Drag-and-drop bay allocation, technician availability, online customer booking, double-booking prevention and automatic SMS/email confirmation. When a booking is made it creates the job card — no re-entry.

Digital Job Cards

Complaint, cause and cure fields, labour lines, parts from stock, photos, digital inspection sheets, technician notes and status tracking from booked through to invoiced. Everything on the card feeds the invoice in one click.

MOT Management & Reminders

Record MOT dates against every vehicle. Automated SMS and email reminders fire at 28, 14 and 7 days before expiry. Keeps your bays booked without any manual chasing. DVSA-compliant MOT record keeping included.

Parts & Inventory

Full parts catalogue with cost prices, sell prices and reorder levels. Parts added to a job card deduct from stock in real time. No more uncharged parts and no more emergency orders because someone forgot to flag low stock.

Invoicing & Billing

VAT-compliant invoices raised directly from the job card. All parts and labour already itemised — no re-entry. Send via email or SMS, record payment, and see all outstanding balances in one view. Integrates with your financial reports.

Customer CRM

Every customer has a full record: all vehicles, every job ever done, all invoices, MOT dates, notes, last visit and lifetime value. When a car comes back in, reception can see the entire history in seconds — no paper files, no searching.

Staff, Time & Wages

Log technician hours against job cards, track sold hours versus paid hours, manage rotas and holiday, set permissions by role, and see profit per mechanic. Labour data links directly to wage calculations so there's no separate payroll spreadsheet to maintain.

Reports & Dashboard

Live workshop dashboard showing jobs in progress, labour sold today, parts margins, invoices raised and outstanding payments. Detailed reports by period, technician, job type and customer. Every number updates the moment a job completes or a payment is logged.

What Gets Sent and When

What This Does for Your Workshop

A workshop taking 20 inbound "is it ready" calls a day loses roughly 30–40 minutes of productive time — time that compounds across a year into hundreds of hours. Automated status updates cut that interruption load dramatically. Garages using My Garage CRM typically report inbound chase calls dropping by over 70% within the first month.

Every message sent is logged to the customer record automatically. If a customer later says they weren't told about additional work, the record shows the exact message sent, the time it was delivered and whether it was read. That evidence protects the business and resolves disputes before they escalate.

Message templates are fully customisable to match your garage's tone — whether that's professional and formal or friendly and local. All messages go out under your business name. Customers never see the software behind it.

Account Setup & Configuration

Your account is set up with your business details, VAT number, labour rates and pricing. We configure your SMS/email templates, MOT reminder sequences and any custom fields specific to your workflow. Most garages complete this step in under two hours.

Data Import

Customer records, vehicle details and MOT dates are imported from your existing system — whether that's a spreadsheet, another piece of software or a CSV export. You don't start from a blank slate. Your existing customer base and vehicle history moves across with you.

Team Walkthrough

A guided walkthrough with your team — reception, technicians and manager. My Garage CRM is intentionally straightforward: most staff are comfortable creating job cards and raising invoices on the first day. No week-long training courses, no consultant fees.

Go Live — With Support

Your first live day. Real bookings, real job cards, real invoices. Support is available throughout — if anything is unclear, the team is reachable directly. Most garages complete their first full day without needing to contact support at all.

MOT Reminders & Automation Live

By week two, MOT reminder sequences are running automatically and the dashboard is showing meaningful data. You'll see parts margins, technician hours and outstanding invoices in a live view — information that was invisible before.

No Risk, No Lock-In

The full trial period is 28 days. No credit card required to start. If it's not the right fit — which in our experience is rare — you keep all your data and we part on good terms. No cancellation fees, no data held hostage. Start your trial here.