Garage CRM Built for UK Independent Mechanics

Generic CRMs are built around contacts and deals — they have no concept of vehicles, MOT dates, job cards, parts or the trade workflow. You'd spend weeks customising one to fit a garage, and you still wouldn't get DVSA-compliant MOT recording or automated MOT recall. My Garage CRM is built from the ground up around the way a UK independent garage actually runs: customers own vehicles, vehicles have jobs, jobs have parts and labour, every record links to the customer file automatically.

A real CRM. Every customer record holds vehicles, full service history, MOT dates, invoices, every message ever sent, lifetime value, notes, fleet accounts, GDPR consent and marketing permissions. You can segment, filter, run campaigns and trigger automated comms from the database. It's the customer side of the business properly looked after — not a glorified job sheet.

You set the rules once — for example "28 days before MOT, send SMS template A; if no booking after 14 days, send template B; if still no booking after 7 days, send email." Then it runs forever in the background. Same for service intervals, satisfaction surveys, payment chase, review requests. You only ever look at it again to tweak the timing or wording.

Yes — our UK migration team brings across customers, vehicles, MOT dates and the key job history in a single afternoon. Most garages move 500–2,000 customer records this way. Migration is included on every plan, not a paid extra. Whatever you've got now — TechMan, Autowork, Garage Hive, Excel, paper — we can pull it in.

Yes. We give you an online booking widget you embed in your website with a single line of code. Customers pick a slot, leave their reg and contact details and the booking lands in your diary with the vehicle record created automatically. Around 40% of bookings come in outside your opening hours once it's live.

Yes — the customer portal lets customers view their service history, approve estimates, book follow-up work and pay invoices, all from their phone. Reduces inbound calls by around 40%. The portal is included on all plans.

Yes — all data sits on UK cloud infrastructure, encrypted in transit and at rest. The system handles GDPR consent capture, retention rules and marketing opt-outs automatically. You own your customer data and can export the lot at any time. We never use your business data for any third-party purpose.

£139/month for Starter (3 staff, 250 customers), £265/month for Professional (10 staff, 500 customers, includes SMS reminders), or £365/month for Enterprise (unlimited, includes automated marketing). No setup costs, no per-module add-ons, no long-term contract. Cancel any time.

You pick a UK landline number — 30+ area codes available including London 020, Manchester 0161, Birmingham 0121, Glasgow 0141, Edinburgh 0131, Liverpool 0151 and Cardiff 029. You write the AI greeting in your own words. You enable the services you offer and set the prices. Then you go live.

When a customer calls, the AI answers 24/7, quotes prices from your list, checks your diary, books the slot, and saves the customer to your CRM with their vehicle attached. You receive an email summary after every call with the conversation details and the booking that was made. Available on any plan from £14.99/month with 2,000 inbound minutes included.

Yes. The Customise Menu setting lets you hide any of the 17 modules from your team's left navigation. If you don't do roadside recovery work, hide Recoveries. If you don't sell cars, hide Car Sales. If you're not using purchase orders yet, hide that too.

Nothing is deleted — you can switch any module back on at any time, and your data stays exactly where it is. Your team sees only the modules they actually use, so the system stays simple as you grow into it.

1.5% per transaction plus standard Stripe processing fees. No monthly fee on top of your My Garage CRM subscription. Funds go directly to your bank account — they're never held in a separate wallet or delayed in a third-party balance.

Stripe Connect is set up in a few minutes during onboarding. Once connected, you can send payment links to customers by SMS straight from any invoice or job card. Most garages have customers paying before they collect the car within the first week of going live.